Pensions Guarantee Loss Assessor Job at Cardiff Full Time NEW

Pensions Guarantee Loss Assessor

£58,000

Fully remote

12-month fixed term contract

What we are looking for…

An experienced pensions calculations specialist to join us on an initial 12-month fixed term contract.Within this role you will be joining a small pensions calculations team, on a key portfolio to review and remediate historic pensions advice within one of our core clients. In this role, you will be responsible for investigating pension-related complaints, analysing complex cases, and producing clear, accurate outcomes for customers. You will play a key part in ensuring regulatory compliance and delivering fair customer outcomes.

Knowledge & Experience

• Good understanding of Defined Benefit (Final Salary) pension schemes (preferred but DC scheme experience also open to )
• Awareness of historic pension reviews and legacy personal pension arrangements
• Strong knowledge of pension products and retirement options available to customers
• Understanding of current pensions legislation, risk, and regulatory frameworks
• Awareness of data protection requirements and best practice
• Educated to A-level standard or equivalent

Desirable:

• Experience within financial services or pensions administration
• Familiarity with complaint handling frameworks and regulatory expectations
• Knowledge of CRM or complaints management systems
• Experience with pension calculation tools or administration platforms

What you’ll be doing…

Managing and investigating customer complaints from initial review through to resolution

• Analysing complex pension cases and identifying appropriate outcomes
• Producing high-quality written reports and case summaries
• Liaising with internal teams and stakeholders to gather information
• Ensuring all work aligns with regulatory requirements and internal policies
• Delivering excellent customer service through clear and professional communication

About our client:

Servaada is a UK-based, FCA-regulated business and a wholly owned subsidiary of Wipro Limited, a leading AI-powered consulting, technology, engineering, and business process services company. We help our clients provide excellent customer service to their retail and corporate customers – while optimising efficiency, reducing operational risk, and operating consistently with the FCA’s strict regulatory framework. Our core mission is to enhance customer journeys and support our clients in placing their customers at the heart of their business. Every engagement is designed to reflect brand values and deliver fair, transparent, and consistent outcomes.

What you will get…

• Annual Leave: 20 days of paid holiday, plus 5 additional Rejuvenation Days to help you rest and recharge, alongside all UK public holidays
• Pension Scheme
• Life Assurance
• Income Protection
• Private Medical Insurance

Start your application today!