Property Help Desk Advisor Job at Durham Full Time NEW

An exciting opportunity has arisen for the position of Property Help Desk Advisor located at Meadowfield Depot working within the Strategic Facilities Management Service.

WHAT IS INVOLVED?
You will work within the Property Help Desk Team, providing support to the Service Delivery Manager and the wider management team within Strategic Facilities Management and Corporate Property and Land. The post holder will be responsible for the taking telephone calls, web portal requests and email requests from clients and service users in relation to technical property related issues.

For further information about the post please contact: Beverley Grant, Planned Maintenance Service Manager – Tel: 03000 269105 Mobile: 07876 257795 or email [email protected]; or Sarah Reader, Service Delivery Manager, Tel: 03000 264957 Mobile 07887 753339 or email [email protected]

WHAT WILL I NEED?
You must have 4 GCSEs (A-C grade) or equivalent educated and must have significant experience of working in a customer focused environment. Although flexi time applies to this role the post holder will be expected to cover the hours based on operational needs.

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS
Interviews will be held week commencing 1st June 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the Person Specification section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [email protected]

All correspondence relating to your application will be sent from [email protected]. Kindly check your spam/junk folder regularly to ensure you dont miss any updates.

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