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Job Description:
Rownhams Manor – Crystal Care Collection Competitive Salary Full-time | Monday-Friday | 40 hours per week About Crystal Care Collection At Crystal Care Collection , we are committed to creating luxury care homes that are not only exceptional places for our residents to live, but also fantastic places for our team members to work. Rownhams Manor opened in May 2024 and provides high-quality residential care in a warm, supportive environment.
We believe our residents deserve the very best care, which is why we are looking for passionate, experienced leaders who share our commitment to excellence. We also believe in investing in our people, offering opportunities for professional development and career progression across our growing network of homes.
The Role We are seeking an experienced General Manager to lead the day-to-day operations of Rownhams Manor . You will be responsible for ensuring the highest standards of care, operational performance, team leadership, and resident experience. This is a key leadership role where you will create a positive culture within the home while ensuring compliance with regulatory requirements and delivering outstanding care for residents.
Key Responsibilities Oversee the day-to-day management of the care home , ensuring exceptional standards of care and service. Lead, support and develop a high-performing team , including recruitment, training, supervisions and performance management. Ensure the home meets all regulatory and statutory requirements , including Health & Social Care legislation. Monitor and evaluate care delivery , ensuring residents receive person-centred care aligned with individual care plans.
Manage staffing levels, rotas and absence to ensure safe and effective service delivery. Maintain effective communication with residents, families, healthcare professionals and external stakeholders . Oversee budget management and financial performance , including monitoring expenditure and reporting. Support marketing and occupancy maintenance , including conducting tours for prospective residents and families. Ensure the home remains a warm, welcoming and supportive environment for residents and staff.
What We’re Looking For Essential Experience managing a care home or similar healthcare service Have achieved, or are currently working towards, an NVQ 5, or equivalent, qualification Strong leadership and team management skills
Experience with budget management and financial oversight Understanding of Health & Social Care legislation and regulatory standards Proven ability to recruit, develop and retain staff Excellent communication and interpersonal skills A c om passionate, professional and approachable leadership style
Desirable Experience working with regulatory bodies (e.g. CQC) Knowledge of Person Centred Software (PCS) Understanding of local authority commissioning (Hampshire) Working Hours Monday – Friday 09:00 – 17:00 40 hours per week Flexibility may occasionally be required to meet operational needs. Why Join Crystal Care Collection? Competitive salary starting at £70,000 Opportunity to lead a flourishing luxury care home Supportive senior leadership team Opportunities for career progression Work within a forward-thinking and growing care organisation Apply Today If you are a passionate and experienced leader looking to make a real difference in the lives of residents while leading a dedicated team, we would love to hear from you.
We Are Unable To Offer Sponsorship Our screening and recruitment process is conducted in line with Crystal Care Collections’ Safeguarding Policy.
