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Job description
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as an Assistant Manager in our Inverness store, you’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
TUI offers much more than just a starting salary of £13.81 per hourBe rewarded for exceeding your targets with our commission schemeEnjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time offBenefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and CareerInvestment in your development and career progressionPension scheme and life assurance.
ABOUT THE JOB
Lead by example and role model company values to inspire your team and deliver excellent customer servicePersonality and experience will assist you to guide, coach and develop the team to collaboratively reach high performance and standards that drive engagementAssist with developing the team to be proactive and actively investigate and resolve every question or complaint. If things don’t go quite right, you’ll have the confidence to step in and take ownershipAs technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journeyMonitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our businessAssist with recruiting talent, maintaining high levels of engagement and low levels of attrition.
ABOUT YOU
Proven passion for leading by example and delivering excellent customer serviceConfident and fun motivator with a strong drive to achieve goals and sales targetsSkilled at balancing multiple tasks and confident to stay motivated when challenges ariseFlexible to embrace change and adapt easily to new ways of workingTrusted mentor with a fair and inclusive management style who recognises people are our most valued assetAn organised individual who takes pride in their work and able to communicate effectivelyAble to work a varied shift pattern each week in-line with shop opening and closing times.
From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.Please note, if you’ve been interviewed for this role within the last 6 months, we’re unable to consider a further application at this time
