SAP SuccessFactors Senior Consultant – Managed Services. Remote Job at Birmingham Full Time NEW

Job Description

Are you a seasoned SAP SuccessFactors Senior Consultant with strong Managed Services support experience across multiple modules?

Join a global leader in SAP Managed Services and become part of a trusted team delivering excellence to some of the world’s most recognisable brands.

If you’re looking for a role where your expertise is valued, your ideas make an impact, and your growth is supported – this is the perfect opportunity.

** Candidates must be able to work in the UK without restrictions **

The Role at a Glance:

SAP SuccessFactors Senior Consultant – Managed Services Support

Remote – Home-based

Up to £75,000 Plus Benefits

Permanent – Full Time

Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services

Values: Clients First, Foresight and Teamwork

Who we are:

For over 15 years, we’ve built a strong reputation in Managed Services and continue to grow thanks to our ongoing success and expanding client base. Our portfolio includes a diverse range of organisations – from global multinationals to well-known household brands – spanning multiple industries and countries.

Our UK-wide network of consultants specialises in supporting all areas of SAP. We manage our customers’ solutions end-to-end – turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance – we ensure excellence at every stage.

Collaboration is at the heart of what we do. We work closely with our internal teams, project delivery specialists, and customers to provide long-term support, innovation, and a shared vision for success.

Role Overview:

As a SAP SuccessFactors Senior Consultant within the Managed Services HCM team, you will deliver support services to a wide range of UK, European and Global clients.

This is a customer-focused, hands-on role supporting customer issues, enhancements, releases and ongoing optimisation activities, while collaborating closely with both functional and technical consultants.

You will act as a trusted advisor to customers, helping them maximise value from their SuccessFactors landscape while delivering best practice HCM solutions and exceptional support services.

Key Responsibilities:

• Provide high-level advisory and consultative support across the SuccessFactors customer base.

• Analyse, configure and implement appropriate SAP SuccessFactors solutions.

• Manage and support SuccessFactors releases, enhancements and new functionality.

• Work collaboratively with functional and technical consultants across customer environments.

• Act as a strong communicator, keeping customers and management informed on progress and outcomes.

• Resolve complex customer issues using strong analytical and problem-solving skills.

• Ensure high levels of customer satisfaction and adherence to agreed SLAs.

• Support contracted customers through established Managed Services processes and service management systems.

• Contribute to project-related activities including data migration, user support and end-user training.

• Produce clear documentation including functional specifications, test scripts and training materials.

Skills & Competencies:

• Expert knowledge of SAP SuccessFactors Employee Central.

• Certified in two or more additional SAP SuccessFactors modules.

• Strong understanding of modules including Recruitment, Onboarding, Time, Performance & Goals and Compensation.

• Good understanding of SAP integration tools and integration methods including Dell Boomi, HCI and PO.

• Strong communication skills with the ability to guide both technical and non-technical HR users.

• Strong cross-functional integration knowledge across SAP functional areas.

• Excellent documentation skills including functional specifications and testing documentation.

• Ability to explain potential solutions clearly to both SAP knowledgeable and non-knowledgeable audiences.

• Strong analytical mindset with excellent problem-solving capabilities.

• Comfortable working independently while also collaborating effectively within a remote consulting team.

Your Experience:

• At least 6 years’ SAP SuccessFactors experience in functional and/or technical consulting roles.

• Strong experience within customer support and Managed Services environments.

• Experience supporting SuccessFactors releases, enhancements and ongoing optimisation activities.

• Experience with data migration, user support and end-user training.

• Proven ability to learn and adopt new SAP technologies quickly.

• Experience managing multiple priorities while following change management processes.

• Knowledge of Higher Education processes such as HESA and Multiple Employments would be beneficial.

• Experience across end-to-end change management including requirements gathering, analysis, design, testing and implementation.

We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance.

If you’re ready to bring your SAP SuccessFactors Managed Services expertise to an organisation that champions innovation, teamwork and customer success, we’d love to hear from you.

Apply now to take the next step in your SAP career and join a global leader committed to delivering exceptional outcomes.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.