Senior Account Manager Job at London, UK Full Time

BRAND: Starcom
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for five years in a row, Media Week’s Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

Overview

What will you be doing?

The client is a luxury automotive manufacturer and a key brand within one of our largest global accounts across Publicis. The brand recently went through a bold relaunch, re-establishing itself as a luxury sports-car brand, with its heritage deeply rooted in Italian automotive history. As part of this relaunch, the brand has seen the release of many new models, all of which featuring electrified versions.

The client’s media strategy is digital first, with over 90% of media budget invested digital channels. The UK Senior Account Manager will be the main point of contact for the UK client, managing all media strategy and planning tasks, whilst also working closely with each channel activation specialist ensuring campaigns go live accurately and on time.

The UK Senior Account Manager will also work closely with the Starcom Global and EMEA teams, based in Italy, to ensure local market media directives, process changes, and reporting requests from Global and EMEA are actioned. The role is a great opportunity for an experienced and independent Account Manager to service and drive forward an exciting luxury-automotive account.

Responsibilities

• Be the key point of contact for the client
• Lead the development of UK media strategy, planning
• Including adaptation and implementation of any Global/EMEA media directives
• Manage the client briefing process and translate briefing to the activation teams
• Work closely with the activation teams to activate campaigns accurately and on time
• Work closely with the Starcom Europe lead, based in Italy
• Carry out reporting and presentations to both UK and Europe clients
• Deliver all regular and ad hoc client (and internal) deliverables; planning, reporting, finance, insights, POVs, innovation etc.
• Ensure luxury account management best practice is followed at all times
• Ensure all client deliverables are of the highest standard

Qualifications

What are we looking for?

• Strong communications planning expertise, with a firm foundation in digital media planning and a solid understanding of how digital works alongside traditional channels.
• Proven agency experience working directly with clients, delivering exceptional service while confidently challenging and pushing back with diplomacy when required.
• Excellent communication and interpersonal skills, enabling effective collaboration with clients, internal teams, and external agency partners.
• Strategic and creative media thinking, with the ability to develop overarching marketing ideas, clear rationales, and tactical approaches that drive growth and new opportunities.
• Strong leadership and people management skills, including managing individuals or small teams and ensuring all outputs meet high-quality standards.
• Robust project leadership and time management, driving accuracy, organisation, and prioritisation while remaining calm under pressure.
• Ability to work effectively within an integrated agency environment, contributing across media, data, and wider disciplines.
• Proactive, collaborative team-player mindset, demonstrating initiative, accountability, and a positive approach to problem-solving.

Additional information

Publicis Media has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS – Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

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