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Senior Carer
£16 per hour
The Senior Carer plays a vital, hands-on leadership role within our visiting care team, bridging the gap between Coordinator/Management and frontline hourly carers. Reporting to the Operations Support Manager, you will support, mentor, and monitor Care Assistants, upholding the highest standards of person-centered care delivery, consistency, and compliance. We are specifically looking for a Senior Carer to join our on-call team.
This role involves flexible/rotational shifts, including evenings, weekends, and on-call duties.
Key Responsibilities and Duties
Your role combines hands-on care, staff supervision, and essential on-call administrative support:
Care and Quality Assurance
● Provide direct personal care and support to clients, including assistance with mobility, medication administration, personal hygiene, meal preparation, and companionship.
● Provide essential emergency cover for care visits, often at short notice due to staff absence or operational needs.
● Regularly review and audit daily care notes and electronic records to ensure accuracy and compliance.
● Assist the Operations Manager with care plan reviews and updates as required.
● Report any changes in a client’s health, living circumstances, or care needs immediately.
Staff Support and Development
● Conduct in-field competency checks for new Care Assistants following their induction training.
● Conduct scheduled and unscheduled spot checks/supervisory visits on Carers to ensure adherence to care plans and professional standards.
● Conduct regular telephone calls or virtual check-ins with Carers to offer support, gauge workload, and ensure well-being.
On-Call and Administration
● Answering incoming calls and dealing with a wide variety of queries from carers, Care Managers, and clients.
● Making outbound support calls to Carers.
● Dealing with incidents—reviewing, supporting, and escalating.
● Liaising with the HR team and scheduling team on absence management and carer availability.
● Being responsible for the opening, closing, reviewing, and assigning of issues raised via an electronic platform.
● Preparing handover documents for the on-call team.
Why Join Us?
● Career development with opportunities to progress and support through programmes such as coaching and positive people management training.
● No two days are the same, providing a variety of work and challenges.
● Work life balance and working from home.
● The role is ideal for someone who enjoys problem-solving, and working both individually and as part of a team.
Required Skills, Attributes, and Qualifications
● Minimum of 2 years of experience working as a Care Assistant in a home care setting.
● Possession of or working towards an NVQ/QCF Level 3 in Health and Social Care (or equivalent).
● Full UK Driving License and access to reliable transportation is essential.
● Demonstrable experience in mentoring, guiding, or supervising colleagues is highly desirable.
● Knowledge of CQC and safeguarding/regulations.
● Strong organisational and time management abilities, with an ability to multitask and work to challenging deadlines.
● Ability to prioritise effectively, plan, and organise.
● Excellent customer service, communication (verbal and written), and interpersonal skills.
● Ability to handle emergencies, deal with difficult situations, and work calmly at a fast pace.
● Proficiency in IT/digital care record systems.
Please note any successful applicants for this role will be required to complete an Enhanced DBS check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.)
Pay: £16.00 per hour
Benefits:
- Company pension
- Referral programme
Work Location: Hybrid remote in London EC3N
