Senior Operations Director Job at Piccotts End, Hertfordshire Full Time NEW

Are you ready to take the reins of a multi-million operation, drive transformation, embed operational excellence, and foster a performance-driven culture as Senior Operations Director?

We are partnering a highly desirable FMCG operation in seeking a strategic leader with an innovative mindset to take them to the next level.

Your blend of hands-on leadership and strategic vision will be instrumental in revolutionising operations, embedding accountability, and championing new technologies such and automation. This position demands a visible leader – someone not afraid to step into the field, engage with national ops teams, and inspire excellence across the board.

This is an opportunity to lead a back-to-basics operational overhaul, creating a scalable, data-driven future. You’ll report directly to the MD and take ownership of the operational P&L. Collaborating closely with Commercial, Finance, Procurement, and HR, you’ll drive company-wide alignment and long-term change.

What You’ll Be Doing:

• Operational Transformation: Leveraging technology to enhance processes, optimise performance, and drive efficiency across field operations, technical service, routing & SLAs.
• Visible Leadership & Accountability: Engaging with teams nationwide, implementing daily operational cadences, fostering team accountability, and delivering against measurable KPIs. Team size > 100.
• Collaboration & Strategy: Developing and executing strategies that align operational execution with company-wide goals, ensuring a seamless partnership across departments.
• Financial Stewardship: Managing budgets end-to-end, guiding EBITDA growth, and maintaining tight control of P&L.
• Team Development: Training, mentoring, and engaging teams to create an environment of innovation and ongoing learning.

Experience needed:

• Senior operational leadership experience in FMCG, food service, logistics, facilities management, or similar sectors.
• Proven capability in leading large, dispersed teams and executing large-scale operational change.
• Expertise in operational P&L oversight, cost-to-serve management, and SLA-driven deliverables.
• Track record of success in performance-led environments.