Senior Service Desk Analyst Job at Oxford Full Time NEW

Job overview

Job Ref: IM&TS
Salary Scale: Band (£, – £, depending on experience)
Hours: hours per week
Contract Type: Permanent

Members of the Service Desk team provide both face to face and remote user and system support, covering corporately approved systems, applications and hardware used OUH Digital IT Services &Support’s customer organisations. The post-holder will be responsible for the resolution of incidents involving information systems and related equipment.

The role is site-based role. Mainly at John Radcliffe however, you will need to perform site visits at other OUH Hospital Locations. After passing probation period, there might be the chance of some remote working, however this is not guaranteed. There is more on-site working, than remote working.

Main duties of the job

The post-holder will be expected to act as the first point of contact for technical issues, resolving or re-routing support tickets as appropriate and according to service level agreements. The post-holder will need to pro-actively contribute to the increasing number of first-time fixes performed by the Service Desk and comply with all Service Desk procedures. Additionally, the post-holder will be expected to contribute towards the creation and maintenance of reports, technical procedure manuals, and standard operating procedures.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals – the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .