Senior Technical Support Engineer – Network Job at Leicestershire seconds Full Time

Senior IT Support Engineer

A fantastic opportunity for a Senior IT Support Engineer to join a highly technical software company, working within a collaborative internal IT function supporting users across multiple UK and international sites. This is an excellent role for an experienced 3rd line support professional with strong infrastructure, cloud, security and endpoint management experience, who enjoys being a technical escalation point and contributing to wider IT improvements.

Location: Lutterworth, Leicestershire, minimum 2 days per week in the office. Candidates must live within (or relocate to) 30 miles of Lutterworth due to on-site availability and hold a full UK driving licence. Occasional travel to Bracknell and the US will be required.

Salary: £45,000 to £52,000 per annum + benefits, with additional remuneration for on-call rota and weekend maintenance work.

Requirements for Senior IT Support Engineer:

Strong hands-on experience in a senior IT support, infrastructure support or 3rd line support role
Experience providing technical escalation support across complex IT environments
Strong Windows Server administration experience, including Active Directory, Group Policy, DNS, DHCP, Certificate Services, Failover Clustering and Hyper-V
Good Linux server administration skills, including shell scripting, package management, SSH, services and hardening
Experience with Microsoft Entra ID, including Conditional Access, SSO, MFA, PIM and hybrid identity
Strong Microsoft Intune and endpoint management experience across Windows, macOS, iOS and Android
Experience with Microsoft Defender, including Endpoint, Identity, Office 365 and Cloud Apps
Knowledge of Microsoft Sentinel, including SIEM, KQL, analytics rules, workbooks, incident response and automation
Experience with Microsoft Purview, DLP, sensitivity labels, retention policies, eDiscovery or compliance tools
Strong networking knowledge, including switches, VLANs, routing, wireless networking and troubleshooting
Experience administering enterprise firewalls, VPNs, NAT, IDS/IPS, web filtering and network security tools
Microsoft Azure administration experience across IaaS, PaaS, networking, RBAC and cost management
Strong PowerShell scripting skills, ideally with Microsoft Graph
Relevant certifications such as SC-300, SC-200, MD-102, AZ-104, CCNA, ITIL or firewall vendor certifications would be beneficial
Degree in Computer Science, Engineering or a closely related discipline would be beneficial
Responsibilities for Senior IT Support Engineer:

Provide 3rd line support across infrastructure, cloud, endpoint, networking and security services
Act as an escalation point for 1st and 2nd line engineers
Maintain, optimise and troubleshoot core systems across Azure, Microsoft 365, networking and end-user devices
Support and improve ITIL processes across incident, change and problem management
Contribute to infrastructure projects, upgrades and wider service improvements
Assist with IT strategy, planning and continuous improvement initiatives
Support disaster recovery planning, testing and documentation
Produce high-quality technical documentation, knowledge base content and runbooks
Deputise for the Head of IT when required
Participate in the support desk rota, on-call rota and occasional weekend maintenance schedule
A senior technical IT support role within a highly professional software environment
Broad exposure across infrastructure, cloud, identity, security, networking and endpoint technologies
The chance to contribute to projects, mentoring, IT strategy and continuous improvement
If you would like to apply for this unique Senior IT Support Engineer role, then please send your CV via the relevant links!

com (if this email address has been removed by the job board, full contact details are readily available on our website).

Keywords: Senior IT Support Engineer / 3rd Line Support Engineer / Infrastructure Engineer / IT Infrastructure Engineer / Systems Administrator / Senior Systems Engineer / Cloud Support Engineer / IT Support Analyst / Technical Support Engineer / Network Support Engineer / Endpoint Engineer / Security Operations Engineer / Windows Server / Active Directory / Group Policy / DNS / DHCP / Hyper-V / Linux / Microsoft Entra ID / Intune / Microsoft Defender / Microsoft Sentinel / Microsoft Purview / Azure / Microsoft 365 / PowerShell / KQL / Veeam / Firewalls / VPN / VLANs / Cisco / Sophos / SonicWall / ITIL / SC-300 / SC-200 / MD-102 / AZ-104 / CCNA / Computer Science / Engineering / Cyber Security / Information Technology / Network Engineering

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