Teacher Misconduct Casework Support Administrator Job at Coventry, England, United Kingdom Full Time NEW

Job Summary

https://youtu.be/rVaPVTGV3oA

The Teaching Regulation Agency (TRA) is an executive agency of the Department for Education (DfE). The purpose of the agency is to support employers, schools and headteachers with their safeguarding responsibilities by taking action on receipt of allegations of serious teacher misconduct and providing employers the opportunity to complete pre-recruitment checks to ensure that they are employing teachers who are appropriately qualified for their role.

The TRA operates the regulatory system for teacher misconduct as defined by The Teachers’ Disciplinary (England) Regulations 2012 and the Teacher Misconduct Procedures – Disciplinary procedures for the Teaching Profession. It is responsible for investigating all cases of serious teacher misconduct and the administration of those cases progressing to a professional conduct panel hearing.

This is an exciting role in which you will contribute to the TRA’s statutory responsibility for regulating the teaching profession and helping to safeguard pupils.

As a member of the Casework Support Team, you will provide operational support to the casework team to progress cases of serious teacher misconduct. You will play an active role in ensuring new referrals are accurately created, quality assured and progressed on the casework system. You will work closely with colleagues to ensure shared inboxes are effectively managed, including processing referrals and complaints, responding to information and disclosure requests, providing telephone cover when required, and liaising with internal teams and external stakeholders to support timely decision‑making and case progression.

Job Description

This is a fast‑paced role and the successful candidate will need to be highly organised, with the ability to manage competing priorities and work to tight deadlines.

The role of the Casework Support Administrator will encompass a broad range of tasks and responsibilities. These will include:

• Providing high‑quality administrative and operational support for the casework team
• Creating, quality assuring and progressing new referrals on the case management system in line with service level agreements and quality standards
• Managing shared inboxes and correspondence, including referrals, complaints, disclosure requests and general enquiries
• Liaising with internal colleagues, including Caseworkers and Case Managers, to support timely decision‑making and case progression
• Providing telephone cover and responding to queries from internal and external stakeholders where required
• Uploading, managing and securely handling case documentation, ensuring records are accurate, complete and up to date
• Working confidently across multiple information management systems to support case activity
• Supporting data sharing and information requests from other relevant authorities

Please note that cases managed by the TRA may contain sensitive and/or disturbing material.

As this role includes completion of the Public Service Operational Delivery Officer Apprenticeship (Level 3) please check the eligibility requirements below using the apprenticeship standard: Public service operational delivery officer / Skills England

• You must have lived in the UK for 3 years prior to apprenticeship start date and not be undertaking another apprenticeship at the same time.
• You must not already have a substantial amount of the skills and knowledge that is covered in the contents of the apprenticeship standard.
• You must not have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.

Please Do Not Apply If:

• You already have all the skills and knowledge that is covered in the contents of the apprenticeship standard.
• You have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.
• You have a degree (or equivalent) in XsubjectX.

At the enrolment state, the individual’s eligibility will be checked by the training provider.

This is a fast‑paced role and the successful candidate will need to be highly organised, with the ability to manage competing priorities and work to tight deadlines.

The role of the Casework Support Administrator will encompass a broad range of tasks and responsibilities. These will include:

• Providing high‑quality administrative and operational support for the casework team
• Creating, quality assuring and progressing new referrals on the case management system in line with service level agreements and quality standards
• Managing shared inboxes and correspondence, including referrals, complaints, disclosure requests and general enquiries
• Liaising with internal colleagues, including Caseworkers and Case Managers, to support timely decision‑making and case progression
• Providing telephone cover and responding to queries from internal and external stakeholders where required
• Uploading, managing and securely handling case documentation, ensuring records are accurate, complete and up to date
• Working confidently across multiple information management systems to support case activity
• Supporting data sharing and information requests from other relevant authorities

Please note that cases managed by the TRA may contain sensitive and/or disturbing material.

As this role includes completion of the Public Service Operational Delivery Officer Apprenticeship (Level 3) please check the eligibility requirements below using the apprenticeship standard: Public service operational delivery officer / Skills England

• You must have lived in the UK for 3 years prior to apprenticeship start date and not be undertaking another apprenticeship at the same time.
• You must not already have a substantial amount of the skills and knowledge that is covered in the contents of the apprenticeship standard.
• You must not have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.

Please Do Not Apply If:

• You already have all the skills and knowledge that is covered in the contents of the apprenticeship standard.
• You have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.
• You have a degree (or equivalent) in XsubjectX.

At the enrolment state, the individual’s eligibility will be checked by the training provider.

Person specification

Essential Criteria:

• A proactive and self‑motivated individual who takes initiative, and contributes positively to team objectives with minimal supervision (Lead)
• Ability to manage competing priorities whilst meeting tight deadlines and maintain accuracy
• Ability to communicate clearly and professionally, both in writing and verbally, with internal and external stakeholders
• Strong attention to detail and commitment to maintaining accurate records and delivering high service standards

Desirable Criteria

• Experience of working within a regulatory or investigatory environment.

Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Delivering at Pace
• Working Together
• Communicating and Influencing
• Managing a Quality Service

Alongside your salary of £27,244, Department for Education contributes £7,892 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department’s transfer / promotion policies.

As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK.

You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years’ service. In addition, all staff receive the King’s Birthday privilege holiday and 8 days’ bank and public holidays.

We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.

Most DfE employees will be working a hybrid pattern, spending at least 60% of their time in an office or work setting. Changes to these working arrangements are available in exceptional circumstances but must be agreed with the line manager and in line with the requirements of the role.

Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered.

As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Step 1 – Application

At this stage, we will assess Experience. Candidates will be sifted through their CV and a personal statement.

Your personal statement should be no longer than 750 words and display how your experience meets the essential criteria of the role (listed in the person specification section above).

In the event of a high volume of applicants, we will assess you on the lead essential criteria only.

More guidance on personal statements can be found here – completing your application.

Step 2 – Interview

If successful at sift, candidates will be assessed via interview. The interview will involve two types of questions – Strength-based and Behaviours.

Strengths are a way for Hiring Managers to understand what motivates you and what you enjoy doing, which helps the panel to understand your areas of strength. Evidence shows that people do better work when a job aligns well with what they enjoy and find motivating. We don’t advertise which strengths we are going to assess you on as we want to be able to assess your first, natural response to the questions.

Behaviours are the actions and activities that people do which result in effective performance in a job. We want to get an understanding of the actions and activities that you have done (or would do) that result in effective performance.

We will assess you against the following behaviours during the selection process:

• Delivering at pace
• Working together
• Communicating and influencing
• Managing a quality service

For more information on the selection process, including guidance on how answer behaviour and strength-based interview questions, and the STAR approach click here: Top tips for acing the application.

Sift and interview dates to be confirmed.

Other Information

Interviews may be via Microsoft teams or face to face; the vacancy manager will confirm prior to the Interview.

In your application, please don’t include personal information that identifies you.

This means we can recruit based on your knowledge and skills, and not background, gender or ethnicity – it’s called name blind recruitment (opens in a new window).

Please ensure that you remove from your application, all references to your:

• name/title
• educational institutions
• age
• gender
• email address
• postal address
• phone number
• nationality/immigration status

We reserve the right to raise the minimum pass mark in the event of a high volume or strong field of candidates.

Please be aware that this role can only be worked in the UK from the location options provided and not from overseas.

The government is committed to supporting apprenticeships, enabling people to learn and progress in a role whilst earning. We want to monitor the number of people who have completed apprenticeships who are now applying to progress further in their career and are asking this question to all candidates, on all vacancies. You will be asked a question as part of the application process about any previous apprenticeships you have completed. Your response to this question will not affect your application and it is not a requirement of the role to have completed a previous apprenticeship.   

If successful and transferring from another Government Department a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Department of Education of your intention by emailing Pre-Employment.Checks.DFE@education.gov.uk stating the job reference number in the subject heading.

Department for Education do not cover the cost of travel to your interview/assessment unless otherwise stated.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Candidates will be posted in merit order based upon location preference. Where more than one location is advertised you will be asked to state your preferred location.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

Terms and conditions of candidates transferring from ALBs and NDPBs

Bodies that are not accredited by the Civil Service Commission and are not able to advertise at Across Government on Civil Service jobs will be treated as external new starters and will come into DfE on modernised terms and conditions with a salary at the band minimum.

Bodies that are accredited by the Civil Service Commission but do not have civil service status will be offered modernised terms and will not have continuous service recognised for leave or sickness benefits. Salaries should be offered at band minimum, but there is some flexibility where this would cause a detriment to the individual.

Bodies that are accredited by the Civil Service Commission and do have Civil Service status will be treated as OGD transfers. Staff appointed on lateral transfer will move on to pre-modernised DfE terms (unless they were on modernised terms in their previous organisation). Staff appointed on promotion will move on to modernised DfE terms. Staff will transfer over on their existing salary (on lateral transfer) and any pay above the DfE pay band maximum will be paid as a mark time allowance. Staff moving on promotion will have their salaries calculated using the principles set out in the attached OGD transfer supplementary information.

Reasonable adjustment

If a Person With Disabilities Is Put At a Substantial Disadvantage Compared To a Non-disabled Person, We Have a Duty To Make Reasonable Changes To Our Processes. If You Need a Change To Be Made So That You Can Make Your Application, You Should:

Contact Department of Education via centralrecruitment.operations@education.gov.uk soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Please refer to the attached ‘Reasonable Adjustments Guide 05_2025 – accessible version’ at the bottom of the advert, for further information.

Childcare Vouchers

Any move to Department for Education (DfE) will mean you will no longer be able to carry on claiming childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : John Sullivan
• Email : John.sullivan@education.gov.uk

Recruitment team

• Email : Centralrecruitment.operations@education.gov.uk

Further information

The Department for Education’s recruitment processes are underpinned by the Civil Service Commissioners Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via CentralRecruitment.Operations@education.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages