Unified Communications (UC) Cisco Voice Engineer Job at London Full Time

Contract: Unified Comms (UC) Voice EngineerLocation: Glasgow (Hybrid – 3 days onsite per week)Start Date: ASAP once background checks have been completedDuration: Initial 12 months extendableRate: Circa £450-£510 a day (deemed inside IR35 via umbrella)Reference: 20548

Overview

We are seeking an experienced

Senior Cisco Voice & Collaboration Engineer (L3)

to join a global enterprise technology team supporting a large-scale voice and unified communications environment.This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services.Key ResponsibilitiesProvide Level 3 operational support for enterprise voice and collaboration platforms.Manage and resolve complex incidents, problems, and service requests.Perform root cause analysis and implement permanent fixes.Support L1 and L2 teams with technical escalations.Participate in change management activities and production deployments.Work closely with project teams during implementation and transition phases.Produce and maintain technical and operational documentation.Track and manage work through ServiceNow.Support vendor management and governance activities.Communicate effectively with business stakeholders during incidents and project delivery.

Essential Skills & ExperienceStrong experience supporting

Cisco Unified Communications Manager (CUCM) 12.x and beyondExpertise with:

Cisco IP TelephonyCisco Jabber and Jabber MobileSIP, H.323 and ISDN protocolsSession management and call routingCisco UCCXCisco Prime Assurance and Provisioning

Experience supporting enterprise-scale voice and data environments.Strong troubleshooting and diagnostic skills within complex voice infrastructures.Experience working within ITIL-based operational environments.Desirable SkillsAvaya Aura Communication Manager 8.x+Avaya Media Gateways (G700, G350, G450)Avaya System Manager and Session ManagerAvaya One-X CommunicatorAvaya Meeting Exchange / BridgetalkIPC Unigy Trading SystemNICE Voice RecordingServiceNow administration and workflow experience

You will be a proactive and technically strong voice engineer who thrives in a fast-paced enterprise environment. You’ll be comfortable managing critical incidents, engaging with stakeholders, and driving operational excellence across a global communications platform.Networking People (UK) is acting as an Employment Business in relation to this vacancy.

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