Credit Controller Job at Solihull, West Midlands (County) Full Time

Are you a confident Credit Controller who enjoys a fast-paced ledger, regular customer contact and the balance between protecting cash while keeping the business moving?

This is a long-term contract opportunity within a large, well-established business, supporting a busy credit function where relationship management, commercial judgement and strong collections activity are key. You’ll be working closely with operational teams and customers to manage outstanding balances, resolve queries and ensure orders are reviewed and released in line with agreed processes.

What You’ll Be Doing
Managing a portfolio of customer accounts, chasing outstanding balances across multiple debt streams
Building strong working relationships with internal operations teams and external customers
Reviewing held and referred orders, ensuring decisions are made promptly and within cut-off times
Taking a firm but fair approach with challenging accounts, escalating where needed
Reviewing payment terms, credit limits, refer accounts and account activity
Identifying incoming payments, updating system notes and maintaining accurate account records
Promoting direct debit and self-serve options to improve customer processes and payment behaviour
Issuing formal letters and supporting escalation activity where required
Logging, tracking and resolving queries through internal systems
Working to daily outbound call targets and wider departmental goals
Attending regular debt review meetings with operational stakeholders

What You’ll Bring
Previous experience within a credit control team
Confident telephone manner with the ability to handle challenging conversations professionally
Strong negotiation skills with a firm but customer-focused approach
Good numerical, analytical and organisational skills
Ability to build relationships and influence stakeholders at different levels
Strong attention to detail when updating notes, queries and account records
Experience using Navision would be advantageous, but is not essential
A proactive mindset and willingness to improve processes where possible

What You’ll Get in Return
Long-term contract opportunity within a large, recognisable business
25 days annual leave plus bank holidays, with the option to purchase additional days
Strong benefits package on offer

This role would suit a Credit Controller who is confident on the phone, enjoys working closely with internal teams and wants a busy, commercially focused position where they can make a visible impact.