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1/2 Line IT Support Engineer – MSP
St. Albans – Office-based with regular site visits
Salary – £30,000 DOE
St. Albans – Office-based with regular site visits
Salary – £30,000 DOE
Looking to grow your MSP career in a role that gives you real variety?
A growing Managed Service Provider is looking for a 1/2 Line IT Support Engineer to join their team. You’ll be based in their St. Albans office for the majority of the week, with regular client visits in central London – all travel costs covered. Flexible working hours available (e.g. 8am-5pm, 9am-6pm etc).
This is a hands-on role for someone with MSP experience who takes ownership of their tickets, works well under pressure, and genuinely enjoys solving problems. You’ll be part of a supportive team where your development is actively invested in – including funded certifications.
Please note: a full UK driving licence and access to a car are required for this role
Responsibilities
Day to day, you’ll be:
*Delivering high-quality remote and on-site support across a range of technical issues and platforms.
*Taking ownership of incidents from assignment through to resolution, ensuring SLAs are met.
*Troubleshooting applications, networks, and infrastructure issues for a varied client base.
*Supporting, training, and mentoring junior team members where needed.
*Attending London customer sites 1-2 days per week to provide on-site support (travel expenses covered).
What We’re Looking For
Essential experience:
*MSP background – essential.
*Microsoft 365 – tenant migrations, Exchange, SharePoint, Azure AD/Entra ID, Intune/Autopilot, Conditional Access, MFA, and end-to-end deployments.
*Windows Server 2016+ and Windows 11 Pro / macOS desktop support.
*Active Directory administration, VMware, and Hyper-V.
*Networking troubleshooting – TCP/IP, DNS, VPN, UniFi, DrayTek, Fortigate.
*Email security solutions and online backup / disaster recovery.
*A hands-on, problem-solving approach with a calm head under pressure.
*Full UK driving licence and access to a vehicle.
Beneficial (not essential):
*Experience with Atera RMM (the MSP’s internal tooling – full training provided).
*IT certifications such as CCNA, or CompTIA.
*Azure or Microsoft certifications (AZ-900, MS-900 etc.).
What You’ll Get
*Up to £30,000 salary (DOE)
*Office-based role with London client site visits 2 days per week – all travel paid
*28 days annual leave (including Bank Holidays).
*Funded certifications – including AZ-900, MS-900, and more
*Pension scheme
*A growing MSP where your progression is taken seriously
If you’re an MSP-experienced engineer who wants variety, development, and a team that backs you – this is worth a conversation.
Interested?
Don’t worry if your CV isn’t fully up to date – reach out to Gianluca @ Circle Recruitment dot com for a confidential chat.
Key words: 1st Line, 2nd Line, IT Support Engineer, MSP, Managed Services, Microsoft 365, Intune, Azure, Windows Server, Active Directory, Entra ID, UniFi, Fortigate, DrayTek, VMware, Hyper-V, London, Hertfordshire, St Albans, Stevenage, Welwyn
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook – Circle Recruitment , Twitter – @Circle_Rec and LinkedIn – Circle Recruitment.
