Helpdesk & Administration Co-Ordinator Job at Glasgow Full Time NEW

Job Overview
Building Careers, Delivering Excellence: We’re Hiring!

At Insite Group, our 20 year + legacy is built on the expertise of our people across our specialist divisions. Today, we are looking for a dedicated individual to join Insite Specialist Services.

Driven by ambitious growth plans, we continue to expand our capabilities to meet the evolving needs of our clients and are now looking to recruit a Helpdesk & Administration Co Ordinator to join our team.

The duties and responsibilities include:

· Receive, log and manage calls and emails from our clients, keeping the user informed of progress

· Recording data accurately to evidence key performance compliance

· Ensuring staff and contractors have the necessary information required including the issue of appropriate work orders to provide an efficient service within the client’s required timescales

· To ensure all records are kept up to date

· Provide stats for the weekly Service Desk report on call trends

· Provide administration support

Essential skills and Experience:

· Proven experience in a customer focused business

· Strong administration and IT skills including MS Office

· Excellent verbal and written communication skills

· Keen attention to detail, organised and self motivated

Benefits:

• Company pension

Work Location: In person