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Job Description
Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich.
This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You’ll play a key role in supporting the company’s IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies.
Key Responsibilities
- Provide 2nd line support for hardware, software, and network issues
- Troubleshoot and resolve escalated IT support tickets
- Support Microsoft 365 environments including Exchange, Teams, and SharePoint
- Assist with the administration of Windows Server and Active Directory
- Manage user accounts, permissions, and security policies
- Support desktop, laptop, mobile device, and printer deployments
- Work closely with 1st and 3rd line teams to resolve complex issues
- Assist with IT projects, upgrades, and system improvements
- Maintain accurate documentation and support records
Skills & Experience Required
- Previous experience in a 2nd Line IT Support role
- Strong knowledge of Microsoft 365
- Experience supporting Windows 10/11 environments
- Active Directory and Group Policy experience
- Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
What’s on Offer?
- Salary between 32,000 – 38,000
- Opportunity to work with a wide range of technologies
- Career progression and development opportunities
- Supportive and collaborative team environment
- Growing organisation with exciting projects planned