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Full job description
Spectrum IT’s national client are actively seeking an experienced Contract IT Support Engineer to join them on an initial 1 month rolling contract, the role has been deemed Inside IR35 and will be office based 5 days per week (Monday to Friday) at our clients Leeds City Centre Office. Being able to travel/commute to Leeds City Centre daily is a MUST for this role.
Spectrum IT’s national client are actively seeking an experienced Contract IT Support Engineer to join them on an initial 1 month rolling contract, the role has been deemed Inside IR35 and will be office based 5 days per week (Monday to Friday) at our clients Leeds City Centre Office. Being able to travel/commute to Leeds City Centre daily is a MUST for this role.
Role:
*Work closely and collaborate with the local management onsite to deliver the best possible service
*Supporting the satellite offices/sites (existing and new).
*Monitoring and identifying any trends, problems or reoccurring issues logged with the IT Support Team and escalate these as appropriate.
*Assisting and supporting other IT Support Engineers with incident escalations and problems through to resolution; providing training and supporting documentation where appropriate.
*Providing an efficient technical support service for all IT devices and ensuring software and equipment is always completely functional and optimised
*Actively look for ways to improve service and implement if appropriate or bring service improvement proposals to the attention of their Line manager.
*Provide IT support and guidance on software and equipment including BYOD for all customers to achieve the highest levels of customer satisfaction.
*Maintain, support and test PCs, Applications, MS Updates/Patches, visualisers, data projectors, smartboards, conference phones including video conference equipment, webcams, MFDs, printers and any other technical equipment and peripherals.
*Using Active Directory and remote software monitoring tools to support all staff
*Installation, configuration and troubleshooting of Thin Client technology using Citrix Director and Stratodesk.
*Creating and managing images in SCCM/Intune.
*Installation and troubleshooting of remote access solutions using Cisco VPN or Citrix.
Skills & Experience
*Imaging and deployment of technologies for Windows 10/11
*Excellent knowledge and experience with Windows 11
*IT support experience at a 2 Line Level
*2FA experience
*SCCM/Intune
*Managing Group policy
*Windows Server*Active Directory management
*IP address management though DNS & DHCP
*Group Policy Management
*Virtualisation technology, Hyper-V, or VMware
For more information and to submit your interest, please apply with an updated CV.
Candidates for this role MUST be within a commutable distance of Leeds City Centre as the role is onsite 5 days per week.
Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.