IT Manager Job at England,East of England,Essex Full Time

Stanford-le-Hope

We are seeking an experienced, hands-on IT Manager to lead the transition of IT services back in-house while overseeing the day-to-day operation of a growing technology environment. This is a key role combining operational IT management, supplier oversight, project delivery, cyber security, and continuous improvement. This position is a standalone IT Manager role with no direct reports.
Reporting to the Director, you will play a central role in modernising systems, improving service delivery, and ensuring IT is reliable, secure, and aligned with business objectives.
Key Responsibilities
IT Strategy & Transition
*Lead the transition from outsourced IT to an internally managed function
*Implement IT processes, standards, and controls
*Support the development of the IT roadmap and strategy
*Drive improvements across service delivery, resilience, and security
IT Operations
*Oversee infrastructure, hardware, software, telephony, and cloud services
*Ensure performance and availability of business-critical systems
*Manage incidents, service requests, and system documentation
*Maintain asset registers and licensing records
Supplier & SLA Management
*Act as the primary contact for external IT providers
*Monitor SLA performance and manage service delivery
*Support supplier relationships and contract oversight
*Escalate and resolve service issues
Project Delivery
*Deliver IT projects on time and within budget
*Coordinate upgrades, implementations, and improvements
*Work closely with internal stakeholders and third parties
Cyber Security & Compliance
*Manage user access and onboarding/offboarding processes
*Support security controls, monitoring, and best practices
*Assist with audits, compliance, and data protection requirements
User Support & Improvement
*Communicate IT updates and outages effectively
*Provide user guidance and promote a customer-focused service
*Identify opportunities to improve systems and processes
Skills & Experience
*Proven experience in an IT Manager or similar hands-on role
*Strong knowledge of Microsoft 365, cloud platforms, networks, and end-user computing
*Experience managing outsourced providers and SLAs
*Track record of delivering IT projects and systems implementations
*Understanding of cyber security, governance, and compliance
*Excellent problem-solving and stakeholder management skills
Desirable: ITIL knowledge, regulated environment experience, relevant certifications, or experience bringing IT in-house.
Personal Attributes
Proactive, organised, and solutions-focused, with strong communication skills and the ability to balance strategic thinking with hands-on delivery.
Success Measures
*Successful in-house transition of IT services
*Improved reliability and user experience
*Project delivery within agreed timelines and budgets
*Strong compliance, security, and supplier performance