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Full job descriptionI’m excited to be partnering with a highly innovative organisation during an exciting period of growth. They’re seeking an IT Technician to play a key role in delivering and evolving their infrastructure across multiple sites, with a strong focus on networking and hands-on technical ownership.
Key Responsibilities
*Act as a senior escalation point for complex infrastructure, server, and network issues
*Deliver infrastructure and network projects (site rollouts, migrations, upgrades)
*Configure and manage network equipment, including switches, firewalls, and wireless environments
*Administer Windows Server, Active Directory, and virtualised environments
*Support and maintain Microsoft 365 / Azure services
*Perform root cause analysis and implement permanent technical solutions
*Support multi-site infrastructure improvements and standardisation
*Assist the service desk team with all levels of incidents during high workload periods, providing hands-on support where required
Experience Required
*Proven experience at senior support / infrastructure level
*Strong Microsoft stack: Windows Server, Active Directory, Microsoft 365 (Azure beneficial)
*Strong networking experience, including:*Switch configuration (VLANs, port configuration, trunking)
*Firewall configuration (NAT, rules, security policies)
*Managing and troubleshooting LAN / Wi-Fi environments
*Experience with virtualisation platforms (Hyper-V and/or VMware)
*Demonstrable involvement in projects, migrations, and infrastructure delivery
*Comfortable in a hands-on environment, supporting both advanced issues and day-to-day support when needed
Due to the nature of the organisation, you must also:
*Be a UK Citizen
*Pass DBS and SC clearance
*Work 5 days per week on-site in Norwich
Why Apply
*Growing IT team with strong scope for career progression (managerial and/or technical)
*Opportunity to work across infrastructure, networking, and project delivery
*Varied role combining senior technical responsibility with hands-on work