Integration Product Analyst Job at City, Manchester Full Time

We are looking for an Integration Product Analyst to support the onboarding and integration of merchants, partners, and third-party platforms.

Acting as a key link between Product, Engineering, Operations, and external partners, you will help ensure integrations are delivered efficiently and operate successfully in production. This role requires a strong technical mindset, excellent communication skills, and the ability to translate business requirements into practical integration solutions.

This is an excellent opportunity for a junior to mid-level professional looking to develop their career within Product, Payments, and Integrations.

Key Responsibilities

• Coordinate merchant and partner integrations from onboarding through to go-live.
• Gather and document business and technical requirements.
• Support integration setup, testing, certification, and rollout activities.
• Act as a primary point of contact for integration-related queries.
• Investigate issues and coordinate resolutions with internal teams.
• Maintain integration and implementation documentation.
• Work closely with Product, Engineering, Operations, Compliance, and Commercial teams.
• Track progress, manage stakeholder communications, and support successful project delivery.
• Identify opportunities to improve integration processes and onboarding experiences.

Skills & Experience Essential

• Understanding of APIs, webhooks, and system integrations.
• Ability to interpret technical documentation.
• Strong communication, organisation, and problem-solving skills.
• Experience coordinating projects, implementations, or onboarding activities.
• Comfortable working with technical and non-technical stakeholders.
• Proactive attitude and willingness to learn.

Desirable

• Experience in payments, fintech, e-commerce, SaaS, or software integrations.
• Familiarity with REST APIs, JSON, and XML.
• Knowledge of merchant onboarding or payment integrations.
• Experience supporting external partners or clients.

Qualifications

• Experience in integrations, implementation, technical support, product operations, project coordination, business analysis, or a related field.
• Ability to manage multiple priorities and stakeholders effectively.

Benefits

• Private healthcare and dental cover
• Pension scheme
• Life assurance
• Generous annual leave plus public holidays
• Professional development support
• Employee assistance programme
• Wellbeing and social events

Interested? Please Click Apply Now! Integration Product Analyst