Technical Support Engineer Job at Horsham, Sussex Full Time NEW

We are seeking a proactive and technically strong Technical Support Engineer to join a small, specialist team supporting global conferencing and communication solutions.

This is a hands-on support role, focused on troubleshooting, testing, and configuration not field installation supporting customers and partners worldwide. Ideally, the candidate will have an electronics / system background with a good working knowledge of IP infrastructure and IP based systems.

Technical Support Engineer responsibilities:

• Providing product technical support via telephone, email, social media etc to our customer base and internally
• Occasional site visit to assist customers and end users may be required
• Technical Training / Technical Assistance to customers including the preparation and deliver of training courses
• Working with and assisting the sales team to ensure customers care expectations are maintained
• Testing and configuration of some our products prior to despatch.
• Where time allows, assisting the in house small batch production team with testing and configuration. This may include some light assembly work (both mechanical and electrical).

Skills & experience required:

• Experience in a technical support / service engineer role
• HNC / HND (or equivalent) in Engineering, IT, or Telecommunications (preferred)
• Ability to rework / rectify circuit boards to component level.
• Soldering skills.
• Good working knowledge of Ethernet experience, TCP/IP configuration etc.
• Device configuration software USB interfaces etc.
• Use of oscilloscopes, digital volt meters.
• Experience of SIP Telephony Systems would be beneficial
• Proactive, patient, and detail-oriented approach
• Ability to work independently as a key member of a small technical team

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.