Peer Assisted Learning (PAL) Service Manager (0.8 FTE) Job at Norwich Full Time NEW

Salary on appointment will be £38,784 per annum (pro rata), with an annual increment up to £46,049 per annum (pro rata). 

We are excited to offer this opportunity as Peer Assisted Learning (PAL) Service Manager in the Learning Enhancement Team (LET) within the Library and Learning Enhancement (LLE) Division at UEA. The PAL service is focused on providing peer mentoring for students in their first year to boost academic self-efficacy and foster a sense of belonging. The PAL Service Manager will lead the implementation of the service strategy and operational management, ensuring alignment with institutional priorities and driving impact through programme governance, planning, resourcing and reporting.

You will have a degree or equivalent qualification and/or experience, together with experience of leading academic support programmes or peer learning at scale in Higher Education, strong data literacy, a proactive and student-focused approach and the ability to create and sustain inclusive practices.

This part-time (0.8fte) post is available on an indefinite basis from 1 July 2026. 

We value diversity and are committed to creating an inclusive culture where everyone can thrive. We particularly welcome applicants with the protected characteristic of sex (male), and race (Black, Asian and minority ethnic) for this post, as they are currently underrepresented at this grade within the Learning Enhancement Team. Appointment will be made on merit and all applicants will be scored against the same criteria.

This post is exempt from the Rehabilitation of Offenders Act 1974 and appointment will be subject to a criminal record check at Enhanced level from the Disclosure and Barring Service.

Further information on our great benefits package, including 44 days annual leave inclusive of Bank Holidays and additional University Customary days (pro rata for part-time), can be found on our benefits page.

Closing date: 2 July 2026

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.