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Job Description
We’re looking for a hands-on Technical Support specialist to join our growing team in Lincoln. You’ll be a first point of contact for customers and colleagues, keeping our warehouse automation systems running at their best. If you enjoy solving problems and want your work to make a visible difference, this is where you belong.
Type
Permanent
Location
Lincoln (office-based, occasional travel)
Hours
Full-Time
As demand for our services grows, we’re looking for a Technical Support specialist to join our team. You’ll be a first point of contact for customers and colleagues experiencing technical issues, troubleshooting hardware and software problems, maintaining network connectivity, and helping ensure our automation solutions perform reliably every day.
This is a hands-on role where you’ll diagnose and resolve issues, document solutions for the wider team, and communicate technical matters in plain English to users at all levels.
Technical skills
Solid understanding of computer networking (LAN, VPN, firewalls)
Experience supporting Windows Server and Linux (Ubuntu, Fedora, RedHat)
Confidence troubleshooting software across different platforms
Familiarity with ticketing systems such as Jira or similar
Knowledge of hardware components and diagnostic techniques
PostgreSQL experience is desirable but not essential
Requirements
Clear communication skills, with the ability to explain technical concepts to non-technical people
Comfortable managing multiple priorities without losing focus on quality
A proactive, curious mindset with a willingness to learn and find better ways of working
Full UK driving licence and willingness to travel to customer sites when required
Based within commuting distance of Lincoln