Log In
Sign Up
Full job descriptionIT Managed Services Support Engineer – Level 2
*Location: Belfast
*Job Type: Full-time
*Salary: £30,000 to £38,000
REED Technology are delighted to partner with an excellent IT Organisation to recruit an additional IT Managed Services Support Engineer – Level 2 and embark on a journey to help companies navigate their digital transformation.
This role involves providing high-level support across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises.
Day-to-day of the role:
*Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution.
*Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket.
*Respond to and resolve customer issues/requests in a timely manner.
*Collaborate with internal teams and/or client partners to resolve issues.
*Provide second-line out-of-hours support for specific systems and services in emergencies.
*Participate in site-wide projects that support changing business and IT requirements.
*Maintain awareness of industry developments, assist others, and share knowledge to improve standards and develop better ways of working.
Required Skills & Qualifications:
*Previous experience in an onsite IT support role.
*Proficiency in Windows Server, DHCP, DNS, and Active Directory Administration.
*Experience with Microsoft Exchange, Office 365, and SharePoint.
*Knowledge of Broadband, Wireless, and Firewall technologies.
*Familiarity with AV and Backup Products.
*Working knowledge in any of the following would be advantageous: Azure, Hyper V, SonicWALL, Dell Switching, ConnectWise Manage and Automate.
*Excellent interpersonal skills, self-motivation, flexibility, and a team-oriented approach.
*Strong problem-solving and decision-making skills.
*Exceptional customer service and care.
Benefits:
*Competitive salary and benefits package.
*Opportunities for professional growth and learning new skills.
*Supportive and collaborative work environment.
Special Requirements:
*Out of hours call-out once fully trained.
To apply for the IT Managed Services Support Engineer – Level 2 position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
*Location: Belfast
*Job Type: Full-time
*Salary: £30,000 to £38,000
REED Technology are delighted to partner with an excellent IT Organisation to recruit an additional IT Managed Services Support Engineer – Level 2 and embark on a journey to help companies navigate their digital transformation.
This role involves providing high-level support across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises.
Day-to-day of the role:
*Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution.
*Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket.
*Respond to and resolve customer issues/requests in a timely manner.
*Collaborate with internal teams and/or client partners to resolve issues.
*Provide second-line out-of-hours support for specific systems and services in emergencies.
*Participate in site-wide projects that support changing business and IT requirements.
*Maintain awareness of industry developments, assist others, and share knowledge to improve standards and develop better ways of working.
Required Skills & Qualifications:
*Previous experience in an onsite IT support role.
*Proficiency in Windows Server, DHCP, DNS, and Active Directory Administration.
*Experience with Microsoft Exchange, Office 365, and SharePoint.
*Knowledge of Broadband, Wireless, and Firewall technologies.
*Familiarity with AV and Backup Products.
*Working knowledge in any of the following would be advantageous: Azure, Hyper V, SonicWALL, Dell Switching, ConnectWise Manage and Automate.
*Excellent interpersonal skills, self-motivation, flexibility, and a team-oriented approach.
*Strong problem-solving and decision-making skills.
*Exceptional customer service and care.
Benefits:
*Competitive salary and benefits package.
*Opportunities for professional growth and learning new skills.
*Supportive and collaborative work environment.
Special Requirements:
*Out of hours call-out once fully trained.
To apply for the IT Managed Services Support Engineer – Level 2 position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.