IT, Digital and Cybersecurity Leadership*Act as the organisation’s lead point of contact for IT, digital infrastructure and cybersecurity.
*Support the delivery of the IT and digital strategy, translating priorities into practical delivery plans.
*Work with senior stakeholders to identify technology requirements that support organisational objectives.
*Review current IT systems, processes and support arrangements, identifying opportunities for improvement.
*Provide advice on IT risks, service quality, supplier arrangements and future investment needs.
Cyber Essentials and Cybersecurity*Lead the work required to renew Cyber Essentials certification.
*Develop and progress a roadmap towards Cyber Essentials Plus.
*Review existing cybersecurity controls, policies and processes.
*Identify gaps and drive improvements across devices, access management, patching, software, data handling and supplier arrangements.
*Promote good cybersecurity practice across the organisation.
*Monitor and report on cybersecurity risks, incidents and mitigation activity.
*Support the development and maintenance of IT and information security policies, procedures and documentation.
IT Support and Operating Model Review*Review current IT support arrangements, including services provided by a partner organisation.
*Assess whether the existing model remains suitable in light of future accommodation and operational requirements.
*Explore future options for IT support, including continued partner provision, outsourced support or bringing elements in-house.
*Develop a business case for a revised IT support model if required.
*Support any future transition to new IT support arrangements, ensuring effective planning, documentation and delivery.
Systems, Suppliers and Service Delivery*Act as the liaison between internal users, partner IT teams and external suppliers.
*Oversee day-to-day IT and systems issues, ensuring effective escalation and resolution.
*Manage relationships with relevant technology suppliers and service providers.
*Support procurement or contract review activity relating to IT, systems, cybersecurity or digital services.
*Ensure appropriate documentation is maintained for systems, licences, assets, contracts and support arrangements.
Governance, Risk and Compliance*Provide updates to senior leadership on IT delivery, cyber risk, service performance and project progress.
*Maintain IT risk records and contribute to wider organisational risk management.
*Ensure IT and cybersecurity activity aligns with charity governance, data protection and information security requirements.
*Support audit, assurance and compliance activity where required.
*Help build a culture of secure, effective and user-focused technology use.
Person Specification
Essential Experience*Experience in an IT management, IT lead, cybersecurity, information security or digital operations role.
*Strong understanding of Cyber Essentials and/or Cyber Essentials Plus.
*Experience improving cybersecurity controls in a small to medium-sized organisation.
*Experience working with outsourced IT providers, shared service arrangements or third-party technology suppliers.
*Ability to translate technical IT and cybersecurity issues for non-technical stakeholders.
*Experience reviewing IT service models, support arrangements or technology operating models.
*Strong understanding of IT infrastructure, end-user computing, access management, patching, device management and systems support.
*Experience producing reports, recommendations or business cases for senior stakeholders.
Desirable Experience*Experience working in a charity, healthcare, public sector or regulated environment.
*Experience supporting an organisation through Cyber Essentials or Cyber Essentials Plus accreditation.
*Experience developing IT policies, cyber policies, asset registers or risk registers.
*Experience managing IT transitions, office moves or changes to IT service provision.
*Knowledge of data protection, information governance or GDPR requirements.
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