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IT Support Specialist (Contract)
Norwich (On-site, 5 days per week)
Contract: 5 months
£180–£220 per day (Umbrella)
We’re recruiting for an experienced IT Support Specialist to join a growing organisation’s Norwich-based IT team. This is a hands-on, user-facing role providing both desk-side and remote support across a modern, cloud-first environment.
The Role
You’ll be the first point of contact for IT support across the business, handling a wide range of technical issues while ensuring a high standard of service delivery and documentation. Working closely with the wider IT team, you’ll support users both locally and across the wider organisation.
Key Responsibilities
*Provide 1st line support (with some 2nd line exposure) via phone, email, and in person
*Manage and resolve tickets in line with agreed KPIs using a ticketing system
*Troubleshoot hardware, software, and network issues across laptops, desktops, printers, and mobile devices
*Set up and configure new user devices and accounts
*Support Microsoft cloud technologies including Azure, Office 365, and Windows environments
*Maintain accurate documentation and contribute to knowledge base improvements
*Collaborate with IT colleagues on ongoing projects and improvements
*Ensure all processes follow strict compliance and approval standards (audit-focused environment)
Skills & Experience
*Proven experience in an IT support role (2+ years)
*Strong knowledge of Microsoft 365, Windows OS, and cloud-based environments
*Experience troubleshooting hardware, software, and basic networking issues
*Familiarity with ticketing systems (e.g., Freshservice) is beneficial
*Understanding of cyber security best practices
*Experience working in a structured or compliance-driven environment is advantageous (e.g., SOX)
*Excellent communication skills and a customer-focused approach
About You
*A proactive problem solver with a “can-do” attitude
*Comfortable working independently as well as part of a wider team
*Highly organised with the ability to manage multiple priorities
*Strong attention to detail, particularly around documentation and processes
*Passionate about delivering high-quality user support
If you have the skills and experience for this role, please apply using the
