AWS Support Engineer Job at City, Manchester Full Time NEW

AWS Support Engineer

Remote (UK) Managed Services AWS Linux Kubernetes Terraform

AWS Support Engineer required by a growing software and managed services organisation supporting critical cloud-hosted customer platforms.

This AWS Support Engineer opportunity is ideal for someone with strong AWS operational support experience who enjoys incident management, infrastructure troubleshooting, and maintaining secure, highly available cloud services.

Key responsibilities:

• Day-to-day AWS platform support
• Incident management and service restoration
• Root cause analysis
• AWS infrastructure maintenance
• Patching and upgrades
• Certificate renewals
• Capacity management
• Backup operations
• Monitoring and alerting improvements
• Operational documentation and runbooks
• Release/change execution
• IAM governance
• Security compliance
• Service ownership
• On-call support participation

Technical environment:

• AWS (EC2, S3, RDS, EKS, ElastiCache, VPC)
• Linux
• Terraform
• CloudFormation
• Ansible
• Docker
• Kubernetes
• CloudWatch
• Prometheus
• Grafana
• Loki
• PRTG

Experience required:

• 3+ years in AWS/cloud infrastructure support
• Production environment troubleshooting
• Managed services / SLA-driven support
• Incident response
• Linux administration
• Networking fundamentals
• Cloud security awareness
• Strong communication skills

Package / benefits:

• Home based working
• Flexible working options
• Career development
• Training support
• Pension
• Life assurance
• Wellbeing support
• Share scheme
• Family-friendly benefits

This is an excellent opportunity for an AWS Support Engineer seeking a technically hands-on cloud operations role with strong long-term progression.

Click apply now to be considered.