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Full job description
2Com Limited is a growing technology-focused organisation committed to delivering reliable IT solutions and exceptional technical support. We believe in innovation, collaboration, and providing seamless digital experiences that empower businesses and teams to perform at their best.
We are currently seeking a skilled and motivated IT Support Specialist to join our Liverpool team. This is an exciting opportunity for a tech-savvy professional who enjoys solving problems, supporting users, and working in a dynamic environment.
The Role
As an IT Support Specialist, you will be responsible for providing technical support, troubleshooting IT issues, and ensuring the smooth operation of hardware, software, and network systems across the organisation. You will work closely with employees and management to deliver timely and effective technical solutions.
The ideal candidate is customer-focused, detail-oriented, and passionate about technology and continuous improvement.
Key Responsibilities
- Provide first-line and second-line IT support to internal users
- Troubleshoot hardware, software, network, and system issues
- Install, configure, and maintain computers, devices, and applications
- Monitor and maintain IT systems, security, and performance
- Respond to support tickets and resolve technical issues efficiently
- Assist with onboarding and setup for new employees
- Support Microsoft Office 365, cloud-based tools, and collaboration platforms
- Maintain accurate IT documentation and asset records
- Coordinate with external vendors and service providers when required
- Contribute to IT improvements, upgrades, and system projects
Requirements
- Previous experience in IT support, helpdesk, or technical support roles
- Strong troubleshooting and problem-solving skills
- Knowledge of Windows operating systems, Microsoft 365, and networking basics
- Familiarity with hardware setup, software installation, and user support
- Excellent communication and customer service abilities
- Ability to prioritise tasks and manage multiple requests effectively
- Strong attention to detail and organisational skills
- IT certifications or relevant technical qualifications are advantageous
What We Offer
- Competitive salary package
- Career progression and technical development opportunities
- Supportive and collaborative work environment
- Modern office space in the iconic Royal Liver Building
- Opportunity to work on diverse IT projects and technologies
- Innovative and professional company culture
How to Apply
If you are passionate about technology and enjoy delivering excellent IT support in a fast-paced environment, we would love to hear from you.
Please apply with your updated CV and a brief cover letter outlining your experience and suitability for the role.
Pay: £148,000.00 per year
Benefits:
- Company events
- Employee discount
- Life insurance
- On-site parking
Work Location: In person
