IT Field Engineer Job at Birmingham Full Time NEW

About The Role

Salary: Competitive + Car Allowance + Benefits!

Location: Based at our BCA Solihul site & travel as, and when, required

Working Hours: Monday – Friday, 40 hours per week

Job Status: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe’s largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Main Purpose of The Role:

Our IT Field Engineer–provides onsite IT leadership, service and support duties to our branch-based customers at various sites This technical customer facing, branch and field-based role ensures the integrity of our branch-based IT services and works very closely with branch customers and key stakeholders in constantly seeking ways to provide great IT service to our customers, both internal and external.

As the IT Field Engineer, you will be responsible primarily for the Solihull, Birmingham, and Midland branches (with the flexibility to travel further afield if needed.) and will lead and take ownership of IT. You will develop and maintain a deep level of understanding of the Branch IT infrastructure, including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our branch third-party IT suppliers, as well as supporting in non-technical issues where appropriate.

The key to success will be in ensuring that all service tickets, such as incidents, problems and requests, are recorded, tracked and resolved to service level adherence in ensuring our branches and business are fully supported in their day-to-day activities.

You will also be responsible for maintaining all IT equipment at your site and will take pride in keeping all equipment in its peak condition. This includes, but is not limited to, desktop PCs, and comms room cabling and equipment. You will also be required to produce and maintain detailed documentation of the IT infrastructure and equipment at your branches.

Role Responsibilities:

Reporting to the Regional IT Support Manager, our IT Field Engineer will ensure our branches are provided with the very best IT services in driving forward our service improvement initiatives, managing risks and aligning vital IT process and procedure.

Your key responsibilities will include, but are not limited to:

• To be seen as a technically competent and safe pair of hands in the management, delivery and support of our branch IT service and technology.
• To follow the branch engagement process in supporting your branch, and to develop and maintain an ongoing positive relationship with branch customers and key stakeholders
• To work closely with thirdparty suppliers to ensure that key IT systems and services are monitored and maintained, and that all issues are resolved promptly
• The ability to technically understand, appreciate, support and drive forward our branchbased IT Infrastructure and customer service-focused approach (inclusive of your primary branches, but not limited to).
• To standardise our IT branch process and procedure, and to ensure single points of failure are identified and managed appropriately.
• To monitor and manage our branchbased services, including service requests, incidents, problems and changes.
• To be seen as a key branch service advocate in driving our IT efficiency and effectiveness improvement programmes through to resolution.
• Working with our support technicians, specialists and architects to identify areas in which to improve the service we deliver to our customers.
• To lead in branch installations and upgrades, change control and local communication updates.

  Required Competencies:

• Windows Desktop imaging, support and administration.
• Experience in managing IT service, support, and project delivery initiatives.
• Experience in VIP / Senior management support, education and training.
• Sound understanding of Active Directory and Group Policy configuration.
• Handson network experience of LAN/WAN, wireless networks, switches, routers and security technologies such as firewalls.
• Mobile technology support of devices such as Apple, Android and Microsoft platforms.
• Good understanding of audio / visual components and supporting technologies.
• Excellent written, verbal communication and presentation skills.
• A self-motivated, engaging and customer-facing IT Field Engineer who can build effective customer and supplier relationships.
• Ability to work effectively within teams or as an individual contributor.
• Self-motivated, organised, dependable and trustworthy with a genuine ‘Can Do’ attitude
• Be prepared to travel to our business locations as and where required and provide outof-hours support where required.

  We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Company Pension Scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders

And so much more…

As the automotive industry changes, we’re changing with it – putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.