1st Line IT Support Technician Job at England,South East,Hampshire Full Time NEW

The Role
We’re working with a growing IT services provider looking to add a customer-focused Service Desk Engineer to their team.

This is a front-line support role, ideal for someone with experience in a structured Service Desk environment who enjoys delivering clear, consistent support and taking ownership of tickets from start to finish.

You’ll play a key role in ensuring a smooth and reliable IT service for end users, working within established processes and service frameworks.

What’s on Offer
*Competitive salary (£28,000)
*Hybrid working
*Pension & life assurance
*Private healthcare
*Generous holiday allowance + additional leave
*Training and development opportunities
*Supportive team environment

Key Responsibilities
*Act as the first point of contact for IT support queries
*Manage and resolve 1st line incidents and service requests
*Log, categorise and update tickets accurately within the system
*Provide clear and professional communication to users throughout
*Escalate more complex issues to 2nd/3rd line teams where required
*Support user admin tasks (joiners, movers, leavers)
*Follow structured processes to maintain service consistency and quality

What We’re Looking For
*Experience in a Service Desk / Helpdesk role (ideally within an MSP or IT environment)
*Good knowledge of Microsoft 365 / Windows environments
*Experience using a ticketing system
*Understanding of basic networking concepts
*Strong communication skills and a calm, structured approach to troubleshooting
*Ability to follow processes and work within defined SLAs

Desirable
*Exposure to ITIL or structured service environments
*Experience working in multi-site environments

The Right Fit
*Reliable and consistent in delivery
*Customer-focused with a professional approach
*Comfortable working within structured processes
*Confident knowing when to escalate issues