2nd Line Engineer – Northampton
As a 2nd line support engineer, you will be responsible for assisting in 2nd Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st Line, Field, & 3rd line teams during day-to-day operation. Working as part of a team youâll swiftly handle incoming calls and tickets to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied.
Job Role Responsibilities
User Support and advice: 70%
Personal and Team Development: 20%
Research and Development: 5%
Comply with Bechtleâs standard working practices: 5%
Job Requirements
What we offer
Role Grading
Level 1 â Entry-Level
Desired Certifications: CompTia Network+, MS102
Desired Experience: 1+ year experience within an Operational/Support team
Level 2 â Intermediate (Mid-Level)
Desired Certifications: CompTia Security+, Acronis Cloud Tech
Desired Experience: 2+ yearsâ experience within an Operational/Support team
Level 3 â Senior
Desired Certifications: CCNA, JNCIA-Junos, AZ104, Server+ V5
Desired Experience: 3+ yearsâ experience within an Operational/Support team
Reports to: Service Desk Team Leader
Bechtle is one of Europeâs leading suppliers of IT hardware, software and services. Established in 1983, we utilise our European coverage to provide a common platform for procurement across 14 European countries. We provide comprehensive IT solutions ranging from consultation, procurement and delivery of hardware and software, project planning and implementation, system integration, maintenance, training and even the complete on-site operation of IT systems.
Jenny Careless | Human Resources | jenny.careless@bechtle.com | +44 (0) 1249 467935
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