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Job Description
About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we dont do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.
Want to come and be a part of it?
The Head of Quality is responsible for setting and maintaining high standards for software quality across M Group. This role exists to give senior leaders a clear, honest view of quality risk and to make sure our technology is safe, reliable, and ready for use before it goes live. You will lead how quality is governed, assured, and improved across the organisation, while delivery teams and strategic partners carry out the day-to-day engineering work.
This role is not about building a parallel delivery function. It is a high-authority, low-touch, leadership role focused on governance, assurance, standards, insights and continuous improvement, while delivery execution is primarily performed by the internal team and strategic SI partners.
What will you be doing?
You will own the overall quality position for M Group, giving leaders a single, trusted view of where risks sit and how well technology is performing. Youll define what good looks like for quality, make sure those expectations are clearly understood across internal teams and System Integrator partners, and ensure they are applied consistently from early design through to live service.
Youll work closely with engineering leadership to embed quality early in the lifecycle, rather than relying on late checks. This includes promoting automation wherever possible, encouraging early testing, and making sure realistic environments and data are used so risks are understood before release. When issues arise, youll focus on root causes and lasting improvements, not short-term fixes.
What youll bring:
Experience
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we dont do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.
Want to come and be a part of it?
The Head of Quality is responsible for setting and maintaining high standards for software quality across M Group. This role exists to give senior leaders a clear, honest view of quality risk and to make sure our technology is safe, reliable, and ready for use before it goes live. You will lead how quality is governed, assured, and improved across the organisation, while delivery teams and strategic partners carry out the day-to-day engineering work.
This role is not about building a parallel delivery function. It is a high-authority, low-touch, leadership role focused on governance, assurance, standards, insights and continuous improvement, while delivery execution is primarily performed by the internal team and strategic SI partners.
What will you be doing?
You will own the overall quality position for M Group, giving leaders a single, trusted view of where risks sit and how well technology is performing. Youll define what good looks like for quality, make sure those expectations are clearly understood across internal teams and System Integrator partners, and ensure they are applied consistently from early design through to live service.
Youll work closely with engineering leadership to embed quality early in the lifecycle, rather than relying on late checks. This includes promoting automation wherever possible, encouraging early testing, and making sure realistic environments and data are used so risks are understood before release. When issues arise, youll focus on root causes and lasting improvements, not short-term fixes.
What youll bring:
Experience
- Senior leadership experience in quality or quality engineering within complex organisations.
- Strong experience governing and assuring third-party or System Integrator delivery.
- Deep understanding of modern quality practices, including automation, early testing and pipeline-based assurance.
- Broad experience across functional and non-functional testing.
- Comfortable using data and evidence to challenge and influence senior stakeholders.
Desirable
- Experience working with Salesforce and complex integrations.
- Exposure to cloud, SaaS, legacy and on-premise platforms.
- Proven experience improving or modernising quality functions.
- Familiarity with Agile, DevOps and scaled delivery models.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- Company car(or allowance)and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Private health care and health care cash plan for you(and your family)
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- Wereresponsibleand go further for our people, clients, communities and the planet
- Wereopenand seek new and better ways of exceeding expectations
- Weretogetherand as one team; the whole is greater than the sum of the parts
- Wereambitiousand embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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