IT Support Technician Job at Macclesfield, Cheshire Full Time NEW

My client, a leading organisation, is seeking a proactive IT Support Technician to join their dedicated IT support team. This is a fantastic opportunity for someone with strong technical knowledge and a customer-focused attitude to play a key role in delivering first-class IT services across multiple school sites.

You will be responsible for providing day-to-day technical support to staff and students, ensuring minimal downtime and smooth running of all IT systems. You’ll work with a wide range of technologies including Windows Server, desktops, laptops, tablets, printers, and mobile devices. The role also includes contributing to IT infrastructure development, software installations, and documentation of support processes.

Key Responsibilities

• Provide first- and second-line technical support via the helpdesk, remotely and in person.
• Diagnose and resolve hardware and software issues across Windows-based environments.
• Support and maintain IT infrastructure including servers, networks, and peripherals.
• Install and configure operating systems, software, and devices.
• Assist in implementing new technologies and processes under the direction of the IT Technical Manager.
• Maintain accurate records and ensure service requests are resolved in line with SLAs.
• Actively contribute to safeguarding and health & safety compliance across sites.

About You

• Ideally Microsoft-certified, or working towards certification.
• Strong understanding of Microsoft operating systems, Microsoft 365 administration (including use of PowerShell), and general networking principles.
• Practical experience with hardware fault-finding and software installation.
• Excellent communication, organisation, and problem-solving skills.
• Calm, methodical, and able to work under pressure in a busy environment.
• A flexible, team-focused attitude with a commitment to ongoing professional development.
• Car and full driving license

Desirable

• Familiarity with Fortinet networking technologies.
• Experience within an educational or multi-site IT environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and Microsoft certification.
• Supportive, collaborative working environment within a well-established organisation making a positive difference in education.