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Full job descriptionWE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION
IT Support Analyst (Graduate)
£25,000 per annum + permanent benefits
Fully On-Site – Chelmsford
Key Responsibilities (include, but are not limited to):
*Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests.
*Keep users informed about the status of their tickets to effectively manage their expectations.
*Ensure the delivery of an efficient service that maintains a high level of user satisfaction.
*Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance.
*Proactively manage service desk queues, handle unassigned tickets, and continuously update work information.
*Facilitate and support internal office relocations (IT equipment only) and new user configurations.
*Cabling and network patch management.
*Inventory and asset management.
*Assist in various application and infrastructure projects.
Essential skills
*Knowledge of corporate infrastructure.
*Custom and standard software packages.
*Azure AVD, Windows Server 2019/2022, Microsoft 365.
*Administration of Computers and Users in Active Directory.
*Knowledge of VOIP systems.
*Zendesk or similar service desk software.
*Setup and configuration of new user PC and laptop hardware.
*Hardware maintenance, including coordination with third-party suppliers and contractors.