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Full job descriptionOur growing IT Managed Services and SAAS Development client are looking for an IT Support Team Lead to join their growing business. You will be responsible for managing the day-to-day delivery of support services across the organisation, ensuring timely and effective resolution of technical issues, including hardware, software, and application support.
This role involves leading and mentoring a team of support technicians, overseeing incident and service request management and maintaining a high standard of end-user satisfaction.
The IT Support Team Lead collaborates with other teams and stakeholders to drive service improvements, enhance support processes, and ensure the reliability and performance of IT services across all business areas.
This role involves leading and mentoring a team of support technicians, overseeing incident and service request management and maintaining a high standard of end-user satisfaction.
The IT Support Team Lead collaborates with other teams and stakeholders to drive service improvements, enhance support processes, and ensure the reliability and performance of IT services across all business areas.
IT Support Team Lead background and experience:
*Experience in a Supervisory role in IT customer support, service desk, or technical support roles
*Proven experience managing IT support teams, including performance reviews, workload management, and staff
*development.
*Experience working with ITSM platforms
*Solid understanding of IT service management practices, particularly incident, request, and problem
*management.
*Familiarity with managing or supporting internal and third-party software solutions, including SaaS and legacy
*systems.
IT Support Team Lead package:
*Up to £35,000 per annum basic (negotiable)
*Monday to Friday office hours
*Funded training, development and qualifications
If you are interested in this IT Support Team Lead role, please click apply and one of our consultants will call you to discuss further.
