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Full job description
RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across our nationwide client base. This role will be based remotely however, the successful candidate will need to be based in the surrounding areas of Twyford enabling regular visits to our client sites in the area.
Key Responsibilities
- Regular on-site visits to clients as required delivering first and second line support for IT issues. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne
- Act as the first line of support for IT issues via phone, email, and ticketing systems
- Troubleshoot hardware, software, and network problems, escalating when required
- Manage user accounts and access rights in Microsoft 365 and Active Directory
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs
- Assist with IT projects, rollouts, and system improvements
- Collaborate with our office based team in Newcastle-upon-Tyne
Skills, Knowledge & Expertise
- Proven experience in an IT support or service desk role
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory
- Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP)
- Familiarity with ITSM tools (ServiceNow, Freshservice, etc.)
- Excellent troubleshooting and problem-solving skills
- Customer-focused with strong communication skills
- Demonstrated ability to work independently in a remote environment maintaining productivity, accountability and communication with the broader team
- A full and valid Driving Licence will be required to attend client site visits
Belong @ Sumer
At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.
Our values represent what matters most to us and guide how we work every day:
- We Shine Together
- We Do the Right Thing
- We Make It Count
We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.
About RMT
At RMT, we firmly believe our people are our greatest asset. We strive to create a supportive and collaborative work environment where everyone can thrive and reach their full potential.
We are committed to retaining talented staff and are always on the lookout for new individuals to join our growing team, and whose career development we can invest in. With 70 years in the profession, we have a strong reputation for being client focussed and providing first class business advice.
If you join RMT, you will have the opportunity to work with, and learn from, our team of experts on challenging and rewarding projects. You will also help us to continue providing exceptional service to our clients.
Department
Technology
Employment Type
Permanent
Location
Newcastle Upon Tyne
Workplace type
Onsite
Our Hiring Process
Stage 1:
Applied
Stage 2:
Screening Call
Stage 3:
1st Stage Interview
Stage 4:
2nd Stage Interview
Stage 5:
Offer
