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Full job descriptionIT Support Technician
*Annual Salary: £28,000 – £32,000
*Location: Gloucester, GL4
*Job Type: Full-time, Office-based
We are seeking an IT Support Technician to provide essential on-site support and contribute to the day-to-day technical operations, primarily within our clients Gloucester office.
Day-to-day of the role:
*Work collaboratively with an external Managed Service Provider (MSP) to provide efficient and friendly on-site IT support, including resolving hardware, software, and network issues.
*Assist in setting up new users on all systems and applications, and installing the correct hardware in the office.
*Support the ongoing modernisation from server to cloud-based infrastructure.
*Help employees with IT-related queries, including Microsoft 365, case management software, SharePoint, and remote working solutions.
*Maintain and update IT systems to ensure compliance with cybersecurity protocols and data protection regulations (GDPR).
*Assist in installing, configuring, and updating software applications and hardware devices.
*Support the implementation of IT security policies, monitor for potential risks, and escalate issues when necessary.
*Maintain IT asset records, user guides, and troubleshooting documentation.
Required Skills & Qualifications:
*Proven experience in IT support or a similar role.
*Familiarity with Microsoft 365, SharePoint, and remote working solutions.
*Strong understanding of IT systems, cybersecurity, and GDPR compliance.
*Ability to work collaboratively and communicate effectively with both technical and non-technical staff.
*Willingness to travel occasionally to other office locations as needed.
*Ability to think creatively and dynamically when faced with IT challenges.
If you are interested in this position please apply online or for more information please contact me on
*Annual Salary: £28,000 – £32,000
*Location: Gloucester, GL4
*Job Type: Full-time, Office-based
We are seeking an IT Support Technician to provide essential on-site support and contribute to the day-to-day technical operations, primarily within our clients Gloucester office.
Day-to-day of the role:
*Work collaboratively with an external Managed Service Provider (MSP) to provide efficient and friendly on-site IT support, including resolving hardware, software, and network issues.
*Assist in setting up new users on all systems and applications, and installing the correct hardware in the office.
*Support the ongoing modernisation from server to cloud-based infrastructure.
*Help employees with IT-related queries, including Microsoft 365, case management software, SharePoint, and remote working solutions.
*Maintain and update IT systems to ensure compliance with cybersecurity protocols and data protection regulations (GDPR).
*Assist in installing, configuring, and updating software applications and hardware devices.
*Support the implementation of IT security policies, monitor for potential risks, and escalate issues when necessary.
*Maintain IT asset records, user guides, and troubleshooting documentation.
Required Skills & Qualifications:
*Proven experience in IT support or a similar role.
*Familiarity with Microsoft 365, SharePoint, and remote working solutions.
*Strong understanding of IT systems, cybersecurity, and GDPR compliance.
*Ability to work collaboratively and communicate effectively with both technical and non-technical staff.
*Willingness to travel occasionally to other office locations as needed.
*Ability to think creatively and dynamically when faced with IT challenges.
If you are interested in this position please apply online or for more information please contact me on