National Account Manager – full time Job at London Full Time NEW

Role: Key Account Manager
Salary: Base salary £60k + bonus. Start Date: Flexible, but we are looking for someone to join as soon as possible
Managing Director
Based in: Soho, London with regular travel to client sites across the UK
Minimum 3 days per week onsite – this could be meeting clients or at our Sysdoc office

We are a global consultancy and recognised leader in business transformation, learning, process design, and innovative technology.

Our Vision is to lead the market in landing people-focused, data-enabled change.
Our Mission is to help organisations to navigate complexity and deliver meaningful, sustainable transformation.

Our distinctive, human-centred approach to business improvement has enabled us to support organisations in more than 30 countries. We support organisations to achieve their business objectives, particularly those seeking to create social value or drive sustainability. By putting people at the centre of change, we help ensure improvements are delivered effectively and endure over time.

Build and maintain a strong, qualified pipeline aligned to annual revenue and margin targets, leading prospect engagement, discovery conversations, needs analysis, proposal development and commercial negotiations in line with governance and margin expectations.
Drive growth within existing accounts through strategic account planning, identifying expansion, cross-sell and repeat business opportunities, while building trusted senior stakeholder relationships and ensuring strong client satisfaction.
Focus on opportunities, pipeline generation and conversion across new and existing accounts, proactively identifying, qualifying and progressing new business opportunities in agreed target markets.
Represent Sysdoc as a brand ambassador, translate market trends and client challenges into differentiated propositions, provide regular pipeline reporting and forecasting, and maintain a sharp focus on revenue and margin performance.
Provide oversight of safe, high-quality delivery across allocated accounts, ensuring projects are delivered on time, within scope and to agreed standards, with clear objectives and success measures.
Facilitate regular project check-ins, remove delivery barriers, coordinate resourcing and forward planning, monitor utilisation and forecasting, ensure risks and issues are mitigated and escalated appropriately, and support consultant engagement and performance feedback processes.
You will work closely with clients operating in highly regulated and security sensitive environments, supporting them with complex transformation programs.

Strategic thinker with commercial acumen
5+ years experience in sales & account management
~ Due to the nature of some of our client engagements, candidates must be eligible to obtain UK Security Clearance (SC).
~ Experience managing a portfolio of client accounts – demonstrated ability to both retain and expand accounts through understanding customer needs an delivering solutions.
~ Having strong stakeholder management across different levels (operational to executive)
~ Proven track record of meeting revenue targets and growing existing accounts
~ Data-driven mindset (comfortable analysing sales metrics and KPIs)
~ Have led contract negotiation processes.

Experience in a hybrid hunter/farmer role.
Existing network within the defence industry.

Grow revenue within assigned accounts through cross-sell and upsell
Leverage your network to identify and land new accounts
Develop strategic, long-term partnerships
Proactively identify consulting opportunities aligned with client business goals
We believe in taking care of our people and offer a comprehensive range of benefits to support your wellbeing and professional development.

25 days annual leave plus bank holidays

Private medical insurance
Annual wellbeing allowance
Health cashback plan
Award-winning Employee Assistance Programme (EAP)

Enhanced parental leave
Life insurance
Stakeholder pension
Access to our Soho office with Work Life, plus 14 other WL locations across the UK

Winter and Summer Celebrations
~ Overall, you’ll be joining a committed, engaged team who will support you as you develop your career with us.

Screening video call (HR Team)
In person interview (Hiring Manager)