We’re looking for an inspiring, guest‑focused Owner & Guest Experience Manager to champion outstanding service and elevate the complete journey for both Holiday Home Owners and Guests, from their first hello to their final farewell.
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If you’re passionate about creating memorable experiences, driving improvements, and leading high-performing teams, this role offers an exciting opportunity to make a big impact.
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As an Owner & Guest Experience Manager, you’ll own the full end‑to‑end experience, ensuring every guest and owner feels valued, supported and welcomed. You’ll lead, coach and develop your team to deliver consistently brilliant service, while using insight and feedback to drive continuous improvement.
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You’ll build strong relationships, oversee events and engagement activities, and work closely with wider park teams to deliver a seamless, joined‑up customer experience at every touchpoint.
nWhat you will be doing…n
nAbout you…n
nSo, why Parkdean Resorts? n
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK’s largest holiday park organisation, we can offer:
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We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
nAre we the right fit for you? n
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.
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Our parks create meaningful memories for our guests and know that great service is more than a smile – it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
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Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
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We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.
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