Senior Credit Controller Job at Ipswich, Suffolk Full Time NEW

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As the Senior Credit Controller, you will be responsible for managing your own ledger, driving down overdue debt and supporting monthly cash collection targets. Working closely with the sales ledger, sales and contract coordination teams, you’ll build strong relationships, resolve payment queries efficiently, and ensure customers receive exceptional service. You’ll also carry out thorough credit checks, monitor risk, and support debt recovery where needed. If you’re detail focused, proactive, and passionate about improving processes, this is a key opportunity within out credit control function.

The Role – Senior Credit Controller

• Proactively chase overdue invoices by phone, email, and letter to ensure timely payment and maximise monthly cash collection.
• Maintain accurate, up-to-date notes within the ERP system, documenting all debt-chasing activity and customer interactions.
• Investigate and resolve debit balances on major accounts, including unallocated cash, in collaboration with the sales ledger team, and arrange refunds where required.
• Monitor accounts on stop, ensuring orders are released promptly once funds are received.
• Review and manage customer credit limits, escalating concerns to senior management when necessary.
• Conduct and support credit checks for new and existing contracts as part of the onboarding process.
• Reconcile customer accounts and work with internal teams to ensure billing records and financial data are accurate.
• Respond quickly and professionally to customer queries, issuing statements and copy invoices as needed.
• Create and manage customer disputes within the system, ensuring swift referral and resolution.
• Oversee the chase-letter process, ensuring timely actions through each stage of escalation.
• Identify and escalate potential risks of non-payment or bad debt, supporting month-end reporting and decision-making.
• Manage the legal debt recovery process from referral through to final outcome, and maintain logs of customers in liquidation or administration.

What You Will Need in the role of Senior Credit Controller

• Proven experience in a credit control role, with experience of credit control processes and debt collection.
• A clear understanding of underwriting to complete a full credit check of clients to enable a suitable credit facility/proforma account.
• Knowledge of the customer order to cash process from start to finish across the business and how the finance team and other departments impact this.
• Knowledge of credit risk and risk appetite for the business.
• Good customer service and knowledge of the part the team plays in delivering customer satisfaction.
• High level of accuracy and attention to detail.
• Proven ability to manage a heavy workload.
• Strong relationship building skills, being mindful of commercial aspects and impacts on people with the ability to explain situations and processes to non-finance managers.
• Strong collaboration and interpersonal skills.
• Ability to investigate and resolve issues.
• Ability to work as a team
• Proficiency in IT with a good understanding of MS Office products (Outlook, Excel, Word) and ERP systems.

What You Will Learn & What Liquidline Can Offer You

Being a part of Liquidline is more than just a job, its a chance to grow, develop and thrive! We are deeply invested in the success of our team, and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited to:

• 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us.
• Enhanced Parental Leave: Comprehensive support for your family journey
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• HSF Health Plan: Access affordable healthcare.
• YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme: Mental health support, virtual GP services and more.
• Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!