Senior IT Account Manager Job at England,East of England,Norfolk,Norwich Full Time

Are you an experienced Account Manager with a passion for building strategic customer relationships and driving long-term growth?

We’re partnering with an innovative and expanding technology provider to recruit an Senior Account Manager who will take ownership of a portfolio of key enterprise customers across the connectivity, logistics, and satelite sectors.

This is an excellent opportunity to join a specialist business delivering mission-critical connectivity and network solutions, where you’ll play a pivotal role in customer success, retention, and revenue growth.

The Opportunity

As the Enterprise Account Manager, you’ll be responsible for managing and developing a portfolio of high-value customers, ensuring exceptional service delivery while identifying opportunities to expand existing relationships.

Working closely with technical and operational teams, you’ll become a trusted advisor to your customers, helping them optimise their communications and connectivity infrastructure while aligning solutions to their evolving business needs.

Key Responsibilities

*Manage and develop a portfolio of strategic enterprise accounts
*Build and maintain strong relationships with senior commercial and technical stakeholders
*Identify and drive upselling and cross-selling opportunities across the customer base
*Develop and execute account plans focused on growth, retention, and customer satisfaction
*Collaborate with internal technical and delivery teams to create tailored customer solutions
*Conduct regular customer reviews and strategic business discussions
*Travel across the UK, with occasional travel across EMEA as required

About You

We’re interested in speaking with candidates who can demonstrate:

*Experience in an IT Account Manager, Strategic Account Manager, or similar customer-facing role
*A background in technology sales, including networking, telecommunications, connectivity, infrastructure, or related solutions

Additionally, you’ll have:

*A proven track record of growing and developing existing customer accounts
*Excellent stakeholder management and relationship-building skills
*A consultative, customer-first approach with strong commercial awareness
*The ability to engage confidently with both technical and non-technical decision-makers