Senior Payroll Administrator Job at Rednal, West Midlands (County) Full Time

Deliver accurate, reliable payroll services that make a direct impact on our customers

We are looking for a Senior Payroll Administrator to join our Managed Services team, supporting the delivery of a high-quality outsourced payroll service to a diverse customer base.

This is a hands-on, customer-focused role where you will take ownership of payroll processing activities, manage complex queries, and drive continuous improvement in service delivery. You will work collaboratively with your team to ensure payrolls are delivered accurately, on time and in line with statutory requirements.

What you’ll be doing

In this role, you will:

• Manage end-to-end payroll processing for allocated customers, ensuring deadlines are met
• Validate and process payroll data accurately, maintaining compliance with legislation
• Handle complex customer queries and escalations, providing clear and effective resolutions
• Maintain and improve payroll processes, ensuring best practice is followed
• Produce reports, data and insights to support service delivery and performance
• Support and mentor less experienced team members
• Contribute ideas to enhance customer experience and operational efficiency

What we’re looking for

We’re looking for a detail-oriented payroll professional who thrives in a fast-paced, customer-driven environment.

You’ll ideally bring:

• Previous payroll experience, ideally within an outsourced or managed services environment
• Strong knowledge of payroll processes and statutory compliance
• Excellent numeracy, accuracy and attention to detail
• Strong customer service and communication skills
• The ability to prioritise effectively and manage multiple deadlines
• A CIPP qualification (or progress towards this) and experience with payroll systems such as ResourceLink would be advantageous.

Benefits & Culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary, plus cash car allowance.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Interested?

If you are passionate about delivering high-quality payroll services and want to make a meaningful impact, we’d welcome your application.

Apply now and help us deliver excellence every pay cycle.