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Full job description
Norwich, Norfolk | Full-Time | Office-Based
Salary: £26,000 – £32,000 depending on experience
Hours: Monday–Friday, either 8am–4pm or 9am–5pm
About Us
Primary Care IT supports GP practices and NHS organisations through the deployment and support of clinical system resources and healthcare IT services.
We are looking for a proactive and organised Service Desk & Deployment Coordinator to join our Norwich-based team.
This is a varied role combining customer support, service desk responsibilities, deployment coordination, and operational activities. You will work closely with GP practices and healthcare organisations, supporting customer requests while also coordinating deployments and low-level configuration of clinical system resources using documented processes.
This is a fully office-based role in Norwich, Norfolk, and applicants should be comfortable working on-site five days per week.
Key Responsibilities
- Manage customer support tickets and service requests
- Investigate issues and coordinate resolutions
- Provide clear and timely customer updates
- Coordinate deployment and onboarding activities
- Perform low-level configuration activities using documented instructions
- Support GP practices and NHS organisations
- Maintain accurate operational documentation and records
- Coordinate multiple customer and deployment activities simultaneously
Essential Skills
- Excellent customer management and communication skills
- Proactive and organised approach
- Strong investigative and problem-solving abilities
- Ability to coordinate multiple activities and priorities
- Ability to provide clear and timely customer updates
- Good IT literacy and confidence using systems and processes
Desirable Experience
- Service Desk or IT support experience
- Experience coordinating deployments or onboarding activities
- Knowledge of EMIS Web, TPP SystmOne, or Medicus
- Experience working with GP practices or NHS organisations
What We Offer
- Supportive and friendly team environment
- Opportunity to develop within healthcare IT
- Varied operational and customer-facing role
- Career progression opportunities
- Exposure to NHS and primary care systems
Additional Information
- Full-time permanent role
- Office-based in Norwich, Norfolk
- Monday to Friday
- Hours either 8am–4pm or 9am–5pm
- Salary: £26,000–£32,000 depending on experience
If you are organised, customer-focused, and enjoy managing a varied workload within a fast-paced environment, we would love to hear from you.
How to Apply
Please apply with your CV.
Pay: £26,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
