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Full job description
Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 – £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 – August 2026
Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.
What You’ll Do:
- Act as a key part of our 1st Line Support Team, resolving technical queries from customers
- Assist with investigation and root-cause analysis of 2nd Line tickets
- Capture, categorise and escalate software support tickets in line with SLAs
- Work closely with our technical and development teams to resolve live issues
- Support customer system setup and configuration under guidance
- Contribute to product testing, customer feedback and continuous improvement initiatives
- Provide excellent levels of service to our customers, communicating effectively and professionally.
Requirements
What We’re Looking For:
- Interest or experience in IT support, application support, or operational roles
- Confident working with technical systems (training provided)
- Comfortable with data handling and Microsoft 365 tools
- Excellent communication and customer service skills – extremely important as this is a business-to-business role
- Process-driven mindset and attention to detail
- Problem-solving approach with the ability to work independently
- Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
- Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
- Strong organisational, attention to detail and administrative skills
Benefits
What We Offer:
- £26,225 – £29,000 DOE starting salary + up to £3,000 annual bonus
- Full training and structured development plan
- Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
- Opportunities to specialise in application support, system configuration, software testing or service delivery
- 25 days holiday + bank holidays
- Bonus scheme and regular incentives
- Onsite gym, parking, essentials-stocked kitchen, and team socials
- A varied, customer-facing role with real impact and responsibility
If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!
Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.
Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.
On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.
Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.
