UX Researcher – Permanent Job at Kings Langley, Hertfordshire Full Time

Please note this position is a two year fixed-term contract.

The role is hybrid, requiring attendance at either our Glasgow or Kings Langley office three days per week.

The Position

This is a UX Researcher within the design team responsible for the user experience of the APM (Asset Performance Management) team. The role focuses on understanding asset managers’ needs and ensuring that our B2B industrial data analytics platform meets these needs and represents industry best practice.

You will work under the direction of the UX Research Lead, executing research activities that inform product strategy and design decisions across the APM product.

Accountabilities End-to-End Design & Research Support

• Design user experiences from concept through to high-fidelity solutions, creating wireframes, prototypes, and detailed design specifications
• Support research activities by assisting with study planning, participant engagement, and synthesis of findings into design directions
• Translate research insights (from research team) into tangible design concepts and user flows
• Bridge research findings with implementation, working closely with the UI/Design System expert to ensure designs are feasible and aligned with technical constraints

Cross-Functional Collaboration & Design Integration

• Partner with the UI/Design System expert to balance exploratory thinking with technical feasibility, helping to broaden design thinking during early phases
• Facilitate design discussions and workshops with stakeholders to explore possibilities and validate direction

Design Quality & Documentation

• Ensure design outputs meet quality standards and are well-documented for handoff to development teams
• Contribute to design critiques and reviews, providing constructive feedback to elevate team output
• Maintain clear documentation of design decisions, rationale, and evolution throughout the project lifecycle

Knowledge

• Strong understanding of user-centred design principles and how research informs design decisions
• Familiarity with qualitative and quantitative research methods and how to apply insights practically
• Experience working within B2B environments, preferably SaaS or industrial/enterprise software
• Understanding of design systems and how to work within technical constraints while maintaining user focus

Skills

• Ability to translate complex technical concepts and adapt communication style for different audiences
• Excellent organisational skills with attention to detail in documentation and process
• Strong written and oral communication of ideas and concepts
• Proven ability to design end-to-end experiences from discovery through to detailed UI design
• Strong facilitation and collaboration skills with ability to work independently and drive projects forward
• Ability to operate comfortably in ambiguity and navigate discovery phases with openness to iteration
• Excellent at translating abstract research findings into concrete design solutions
• Strong communication skills with ability to adapt approach for different audiences (researchers, technical designers, stakeholders)
• Comfortable challenging assumptions respectfully and broadening conversations when needed.

Experience

• 4-5 years in product or UX design roles with experience across the full design process
• Demonstrated experience supporting research activities and translating insights into design
• Track record of working successfully with cross-functional teams in collaborative environments
• Experience working alongside both research specialists and technical designers
• Proven ability to work autonomously and make sound design decisions with minimal oversight
• Portfolio demonstrating end-to-end design work from discovery through to implementation

Qualifications

• Degree in Design, Psychology, Business, Human-Computer Interaction (HCI), or related field is desirable
• Adaptability to thrive in a fast-paced, dynamic environment.
• Desirable qualifications include: certifications in design thinking or ux

At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.