Content Designer Job at City, Newcastle Upon Tyne Full Time

Job Description About Scrumconnect Consulting

Scrumconnect Consulting is a UK national, award-winning SME software development consultancy with over 300 consultants across the UK.

We partner with UK public sector clients to build impactful, user-centred digital services that improve millions of lives.

We take as much pride in our people, culture, and work-life balance as we do in our mission to make public services simpler, faster, and more accessible.

Collaborative, entrepreneurial, and dedicated to problem-solving, we bring the step-change our customers need to sustain innovation.

About the Role

We are looking for an experienced Content Designer to support a project focused on improving and restructuring content for Applicants and Developers.

The purpose of this project is to understand and document user and stakeholder needs, design and deliver revised content in an appropriate architecture, and define a long-term strategy for continuous improvement.

Mandatory travel to Newcastle is required 2-3 times a month.

Key Responsibilities

• Understand and benchmark the current content against standards and best practices.
• Map and document current user journeys, validating them with internal and external stakeholders.
• Define and document the approach to designing, testing, agreeing, and deploying revised content, including clear stakeholder roles and responsibilities.
• Capture stakeholder insights and combine them with user research to establish design principles.
• Redesign content based on best practice, accessibility, and user-centred design standards.
• Agree the revised content with stakeholders and test it with a range of users.
• Iterate content based on user research findings and other feedback.
• Clearly articulate user needs and how content standards will be implemented.
• Conduct detailed playback and seek agreement on new content with stakeholders.
• Document lessons learned throughout the process.
• Develop and agree a content strategy and governance process for future changes.
• Deliver a complete handover to internal teams.

Skills and Experience

• Strong experience working as a Content Designer in multidisciplinary digital teams.
• Proven ability to create clear, concise, and accessible content that meets GDS and GOV.UK standards.
• Experience with user research and usability testing, using insights to iterate content.
• Ability to collaborate effectively with stakeholders, product teams, and developers.
• Excellent communication skills to explain design decisions and gain buy-in.
• Familiarity with content management systems and version control tools.
• Experience working in Agile environments and contributing to sprint activities.

What We Value

At Scrumconnect, diversity, inclusion, and accessibility are at the heart of what we do.

We welcome applications from people of all backgrounds and are proud to be a Disability Confident employer.