2nd Line Support Engineer Stoke-on-Trent
We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues.
The Role
As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards.
You ll be involved in:
Tech Stack
You ll work with a modern and diverse technology stack, including:
This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments.
There is an early and late shift pattern that comes with this role.
Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance.
For more info, please get in touch.
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