IT Support Analyst (ERP) – Harrogate, On Site Job at England,Yorkshire and The Humber,North Yorkshire Full Time NEW

£30,000-£40,000

A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments.

Key Responsibilities
*Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams
*Troubleshoot hardware, software, network, and user-related issues
*Support and maintain ERP, MES, warehouse management, and operational systems
*Assist with ERP upgrades, implementations, and future system developments
*Support shop-floor technology including scanners, printers, and production line systems
*Work closely with production and warehouse teams to minimise operational downtime
*Manage user accounts, permissions, and system access controls
*Coordinate with third-party suppliers and support providers
*Maintain IT documentation, asset registers, and support procedures
*Support IT security, backups, and disaster recovery processes

Required Skills & Experience
*Previous experience within an IT Support or ERP Support role
*Strong ERP systems support experience within manufacturing or warehousing environments
*Experience supporting production, warehouse, or operational technologies
*Good understanding of Windows environments, Microsoft 365, and networking fundamentals
*Strong troubleshooting and problem-solving skills
*Ability to manage multiple priorities within a fast-paced manufacturing environment
*Excellent communication skills with both technical and non-technical users
*Hands-on, proactive approach with a willingness to learn and develop

Desirable Skills
*Experience with ERP platforms
*Manufacturing execution systems (MES) or warehouse systems experience
*Exposure to IT infrastructure and operational technology environments

Package
*Enhanced pension and life insurance
*Gym membership and wellbeing support
*Cycle to work scheme
*Enhanced maternity and paternity benefits
*Free parking and on-site facilities
*Long-term development opportunities within a growing business