IT Support Job at St Albans Full Time NEW

About us

CCOMM IT Solutions provides PROACTIVE IT support and monitoring services, so we are always there, in the background, ready to assist you.

We pride ourselves on being a ‘local’ company, in line with our objective of adding the personal touch to our working relationships with our clients.

As a dedicated provider of information technology solutions, we understand that your business depends on a reliable communication IT network. With our Managed Service helpdesk our team of engineers can not only monitor and manage your network remotely but are also on call 24/7 support, giving your the peace of mind in knowing that our advice and support is only a call away.

CCOMM IT is looking for talented individuals with a extensive technical background who is also passionate about delivering exceptional customer service and enjoys problem solving. You would have worked in a similar business for at least 3 years and have a growing passion for IT.

We are an MSP company, based in St Albans and have a vast number of different clients, ranging from 10 people setups to 100s, with different needs and requirements. Our engineers are multi-skilled to be able to provide exceptional support.

Key Responsibilities

· Delivery of high quality remote & on-site support on a range of technical issues and problems

· Responding appropriately to, and effectively resolving, client issues, queries or incidents.

· Respond to, handle incidents and escalate problems on the variety of platforms

· Help support, train and mentor other team members

· You will have a ‘hands on’ problem solving approach; solving problems within strict SLA time frames

· Take ownership of incidents assigned to you and manage them through to resolution.

· Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.

· Application troubleshooting

Required skills and capabilities

Excellent communication and interpersonal skills
Previous experience providing IT Support in a commercial environment. IT certifications such as MCP, CCNA CompTIA are an advantage.

Experience supporting:

· Windows Server Operating systems – 2016 and above

· Desktop Operating systems – Windows 11 Pro / MAC

· Microsoft 365 – tenant migrations, Exchange, SharePoint site migrations, Azure AD/Entra, Intune – Autopilot, Conditional Access, MFA, end-to-end deployments

· Active Directory Administration, VMware, Hyper-V

· Network troubleshooting -TCP/IP, DNS, VPN, UniFi, DrayTek, Forigate

· Email Security Solutions & Online Backup / DR

Benefits

· Excellent benefits such as pension

· Working hours will be 40 hours a week during standard business hours

· 20 days’ annual leave plus bank holidays and other public holidays

· Continual professional development plans

· Competitive salary

· Access to company benefits

Essential individual attributes:

· Great customer relations skills to understand client’s needs, concerns and requirements

· Process-focused

· Good technical understanding of current leading technologies & solutions

· Ability to prioritise workloads under pressure and ensure deadlines are met

· Excellent organisation, decision making, judgement and planning skills

· Flexible, calm and approachable, ‘can do’ attitude

· Ability to work well within a team, supporting other team members

· Willingness to learn and gain relevant accreditation’s

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Company pension
• On-site parking
• Sick pay

Application question(s):

• Do you own your own car?
• Willing to work in London on customer site 2 days a week

Experience:

• IT Support: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Drivers Licence (required)