IT Support Technician Job at Poole, Dorset Full Time NEW

The Support Technician will be offering day to day IT support to Employees on-site and occasionally remotely. The support Technician will play an active role in a small team of professional engineers, across a diverse range of technologies, who carry out, support, maintenance, fault investigations, and upgrades and ensure faults and support tickets are resolved effectively, ultimately ensuring changes and enhancements implemented professionally, with minimal risk and minimal service disruption.

Key Responsibilities

• 1 st line support for all IT queries and where necessary escalating issues to L2+ parties.
• Proactive maintenance of the business IT systems; anti-virus, Windows and application updates.
• Diagnosing and resolving technical issues in a timely manner.
• Installing and configuring PCs, phone and printers.
• Administering the telephony platform and call recording/reporting systems.
• Training staff in the use of IT equipment and software.
• Assisting with the maintenance and development of IT and completing IT equipment audits.
• Monitoring issue progress via ticketing systems where relevant.

Statutory and Compliance

• Maintain high Health and Safety standards, reporting concerns immediately
• Ensure full compliance with regulations

The Right Person

This position requires the following key skills and attributes:

• Previous experience in an IT support position or relevant qualifications.
• Hardware fault diagnosis and repair.
• Detailed knowledge of Microsoft Windows desktop, Windows Server and Microsoft Office applications.
• Basic networking fundamentals.
• Knowledge of CRM / ERP / ITSM systems.
• A natural trouble shooter and problem solver.
• Enthusiastic, flexible, and able to successfully multi task.
• Organised and hardworking, with excellent attention to detail; a logical mindset.
• Able to work both independently and collaboratively as a member of the team.
• Prompt, patient, punctual and friendly, with an openness to learning and new ideas.

Email CV & cover letter to emailprotected